What it is
Tekion ARC CRM gives dealership teams a shared customer profile spanning sales, service, marketing and accounting. AI scores, routes and prioritizes leads, while email, SMS and automated campaigns support follow-up. CRM Pro adds generated lead context, assisted messages, call summaries and opportunity prioritization. Dealer groups can use centralized permissions, cross-store reporting and search.
Who it suits. Dealerships connecting sales and service workflows Multi-store dealer groups Teams using email, SMS and automated campaigns
Good to know
- Shared customer profile spanning sales, service, marketing and accounting
- AI lead scoring, routing, prioritization and follow-up automation
- Email, SMS and targeted automated campaigns
- Real-time dashboards for sales, marketing and leadership
- Multi-store permissions, search and cross-store reporting
Watch for
- Pricing is available only by request
- Product terms prohibit storing credit-card, bank-account or Social Security information
- Several AI tools are listed under CRM Pro
- Built for dealerships, not a general-purpose CRM
Choose Tekion ARC CRM if your dealership needs sales, service, marketing and accounting to share one customer record and one lead process. It also has a clear fit for multi-store groups that need common permissions and cross-store reporting. Expect a contact-led buying process because no public price is shown. Product terms bar storing credit-card, bank-account or Social Security information in the CRM. CRM Pro is the tier to examine for generated context, call summaries and assisted messaging.
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Its site
What Tekion ARC CRM is
ARC CRM is a customer-management system for dealerships, including multi-store dealer groups. It sits inside Tekion’s dealership platform and joins sales, service, accounting and marketing work.
A unified customer profile keeps those teams working from the same record. Android, iOS, macOS and web access are available, along with DMS integration.
The numbers it puts in front of teams
The CRM scores, prioritizes and routes incoming leads. AI-assisted routing and automation help staff decide who should respond and manage follow-up.
Built-in dashboards show real-time performance for sales, marketing and leadership. CRM Pro adds generated lead context, suggested messages, call transcription and summaries, opportunity prioritization and live performance insight.
Email, SMS and personalized outreach are available to teams. Targeted, triggered campaigns can run alongside automated emails and texts across sales, service and marketing.
What it costs to run
Tekion does not publish a plan price. Buyers must request pricing and a demo.
The stated rollout includes preparation, training, live launch help, post-launch hypercare and ongoing partner-success support. GoTo Connect is built in for communications, missed-call tracking and reporting.
Tekion describes encryption, restricted access and data-retention and disposal policies. Its trust materials list standards and requirements including SOC 1, SOC 2 and ISO 27001. Product terms prohibit storing credit-card, bank-account or Social Security information in the CRM.
How it compares
ARC CRM is designed for dealership operations, bringing sales, service, accounting and marketing into one system. Multi-store controls include centralized permissions, cross-store reporting and search, enterprise messaging controls, role approvals, dashboards and lead-acceptance management.
GoTo Connect is identified as a native communications integration.
Who it suits
This fits dealerships that want one customer view across departments and automated lead handling. Dealer groups can use shared permissions, cross-store search and reporting.
Sales and service teams that work by email, text and campaigns can use those workflows, while managers get live dashboards.
Trade-offs to weigh
Public pricing is not available, so a buyer must contact Tekion to learn the cost. The system is designed for dealerships rather than a general-purpose customer database.
Product terms prohibit storing credit-card, bank-account or Social Security information in the CRM. CRM Pro includes the listed AI and call-summary capabilities.
Verdict
ARC CRM makes the most sense when a dealership wants its customer history and lead work tied to Tekion’s broader platform. Its strongest practical case is shared records plus automated routing, messaging and reporting across sales and service.
Multi-store permissions and cross-store views add value for dealer groups. The open questions are commercial: pricing is by request, and specified card, bank-account and Social Security data cannot be kept in the CRM.
Getting started
- Request a demo through the Tekion ARC CRM product page.
- Discuss pricing and implementation with Tekion.
- Use the product on Android, iOS, macOS, or the web.
- Work through the described preparation, training, launch support, and post-launch support.
Limits
Tekion’s CRM product terms prohibit storing or processing credit card, bank account, or Social Security information in the CRM.
On record
- Product
- ARC CRM is an AI-powered automotive CRM built into Tekion’s dealership platform, connecting sales, service, accounting, and marketing.
- Customer records
- It provides a unified customer profile across sales, service, marketing, and accounting.
- Lead handling
- AI-powered lead routing, prioritization, and automation help teams engage customers and manage follow-up.
- Messaging and campaigns
- The CRM supports email, SMS, personalized outreach, and targeted automated campaigns across sales, service, and marketing.
- CRM Pro
- CRM Pro includes AI-generated lead context, AI-assisted messaging, call transcription and summaries, lead prioritization, and real-time performance insights.
- Enterprise features
- Multi-store features include centralized user permissions, cross-store reporting and search, enterprise messaging controls, role approvals, dashboards, and lead acceptance management.
- Reporting
- Built-in dashboards and reporting provide real-time performance insights for sales, marketing, and leadership.
- Integrations
- Tekion says GoTo Connect is natively integrated into ARC CRM for communications, missed-call tracking, and reporting.
- Security
- Tekion says its security practices include encryption, access limited to authorized personnel, and defined data retention and disposal policies.
- Compliance
- Tekion’s trust portal lists SOC 1, SOC 2, ISO 27001, ISO 27701, ISO 42001, GLBA, CPRA, and GDPR among its compliance-related standards and requirements.
- Use restriction
- Tekion’s CRM product terms say customers must not store or process credit card, bank account, or Social Security information in the CRM.
- Implementation and support
- Tekion describes preparation, training, go-live support, post-launch hypercare, and ongoing partner success support for implementation.
- Audience
- Tekion describes ARC CRM as built for dealerships, including multi-store dealer groups.
- Product
- ARC CRM is an AI-powered CRM for automotive retail that connects customer interactions across sales, service, accounting and marketing.
- DMS integration
- Yes
- Lead routing
- Yes
- SMS messaging
- Yes
- Workflow automation
- Yes
- Mobile app
- Yes
Questions
What is Tekion ARC CRM?
ARC CRM is Tekion’s dealership-focused customer system, with sales, service, accounting and marketing information connected through a shared profile.
Does ARC CRM support mobile devices?
Yes. Access is listed for Android, iOS, macOS and the web.
Can it route and prioritize leads?
Yes. It scores, prioritizes and routes leads, with AI-powered routing and automation for follow-up.
Does it send texts and emails?
Yes. ARC CRM handles email, SMS, personalized outreach and targeted automated campaigns.
What does CRM Pro add?
CRM Pro includes AI-generated lead context, assisted messaging, call transcription and summaries, opportunity prioritization and real-time performance insights.
Is pricing public?
No. Tekion lists the product as paid and asks buyers to request pricing and a demo.
Can I store Social Security or bank information in it?
No. Product terms prohibit storing or processing credit-card, bank-account or Social Security information in the CRM.
Does it support multi-store dealer groups?
Yes. Multi-store tools provide centralized permissions, cross-store reporting and search, role approvals and lead-acceptance management.