SoftwareSoftware

DealersCloud CRM

Summary

DealersCloud CRM brings dealership leads from websites, marketplaces, phone calls and the lot into one queue. Emails and texts remain on the customer record, while round-robin assignment sends leads through dealer-defined groups and can move untouched leads to another person after a timer. The CRM can automatically merge obvious duplicates that share the same phone number and email address, and each merge can be undone. Mobile app access is included on every plan, with apps for Android and iOS as well as web access. The broader platform includes inventory, deal desking and F&I, accounting and reporting, Buy Here Pay Here, floor plan, custom dealer websites and DealersAI. A description generator, CRM re-engagement campaigns and dealersGPT chatbot are included; advanced DealersAI modules are premium. The product is built for independent dealerships, from a single lot to multi-rooftop groups, including Buy Here Pay Here operations. Pricing is customized by dealership size and available on request.

Who it is for

It suits independent dealerships that want lead handling and customer communications alongside broader dealership functions. Its stated audience includes single-lot businesses, multi-rooftop groups and Buy Here Pay Here operations.

What is good

Lead sources feed into one queue.
Timed routing can reassign untouched leads.
Duplicate merges can be undone.
Mobile app access is included on every plan.
Includes inventory, desking, F&I and accounting modules.

What to know first

Pricing is customized and available on request.
Advanced DealersAI modules are premium.
The product is built exclusively for independent dealerships.

Verdict

DealersCloud CRM combines lead management with a wider set of dealership modules and mobile access. Independent dealerships should confirm which DealersAI capabilities fit their needs and request a customized quote.

DealersCloud CRM plans and pricing

All plans

Core Platform Not published CRM and lead management · Inventory management and VIN decoder · Deal desking and F&I · Accounting and financial reports · Marketing feeds · Custom dealership website dealerscloud.com · 20 Sept 2026

DealersAI Premium Add-on Not published Customized based on dealership size and AI usage volumes Advanced AI automation · Web chat · AI receptionist · Response management · Vehicle appraisal · Price analysis · Sales and CRM intelligence dealerscloud.com · 1 Oct 2026

The Core Platform Not published Flat monthly subscription per dealership; custom quote based on inventory volume and data feeds Unlimited users · CRM and lead management · Inventory and VIN decoder · Deal desking and F&I · Accounting and financial reports · Marketing feeds · Custom dealership website · Mobile app access · Dedicated support · Data migration assistance dealerscloud.com · 1 Oct 2026

Compared on dealership CRMs

DMS integration: Yesdealerscloud.com
Lead routing: Yesdealerscloud.com
SMS messaging: Yesdealerscloud.com
Workflow automation: Yesdealerscloud.com
Mobile app: Yesdealerscloud.com
Lead source capture: Yesdealerscloud.com

Facts

CRM scope: The CRM unifies leads from the website, marketplaces, phone and lot into one queue and keeps emails and texts on the customer record.dealerscloud.com · 1 Oct 2026
Lead assignment: Round-robin assignment uses dealer-defined groups and moves untouched leads to the next person after a timer.dealerscloud.com · 1 Oct 2026
Duplicate handling: The CRM can auto-merge obvious duplicates matching the same phone number and email address, and every merge can be undone.dealerscloud.com · 1 Oct 2026
Mobile access: Mobile app access is included on every plan, and the DealersCloud app is available on the Apple App Store and Google Play.dealerscloud.com · 1 Oct 2026
Platform modules: The platform covers inventory, CRM, deal desking and F&I, accounting and reporting, Buy Here Pay Here, floor plan, a custom dealer website and DealersAI.dealerscloud.com · 1 Oct 2026
AI inclusion: The description generator, CRM re-engagement campaigns and dealersGPT chatbot come with every plan, while advanced DealersAI modules are premium.dealerscloud.com · 1 Oct 2026
Integrations: DealersCloud connects to RouteOne, Dealertrack, CUDL, CARFAX and marketplace feeds including Cars.com, CarGurus and Autotrader.dealerscloud.com · 1 Oct 2026
Security: DealersCloud states that it operates a SOC 2-aligned security program with a 99.9% uptime SLA, encryption, role-based access controls and multi-tenant isolation.dealerscloud.com · 1 Oct 2026
Privacy: The trust page says DealersCloud supports CCPA and GDPR requests and never sells dealership or end-customer data.dealerscloud.com · 1 Oct 2026
Support: DealersCloud provides onboarding, live training and ongoing support by phone, email and chat.dealerscloud · 1 Oct 2026
Migration: The company says most dealerships are up and running within hours and that its team handles data migration, configuration and staff training with zero downtime.dealerscloud.com · 1 Oct 2026
Target customers: DealersCloud is built exclusively for independent dealerships, from a single lot to a multi-rooftop group, including Buy Here Pay Here operations.dealerscloud.com · 1 Oct 2026
Pricing limits: Pricing is customized by dealership size with no per-seat fees, no hidden costs and no long-term contracts.dealerscloud · 1 Oct 2026