Dealership CRMs · #7 of 33
DealersCloud CRM
dealerscloud.com
What it is
DealersCloud CRM brings dealership leads from websites, marketplaces, phone calls and the lot into one queue. Emails and texts remain on the customer record, while round-robin assignment sends leads through dealer-defined groups and can move untouched leads to another person after a timer. The CRM can automatically merge obvious duplicates that share the same phone number and email address, and each merge can be undone. Mobile app access is included on every plan, with apps for Android and iOS as well as web access. The broader platform includes inventory, deal desking and F&I, accounting and reporting, Buy Here Pay Here, floor plan, custom dealer websites and DealersAI. A description generator, CRM re-engagement campaigns and dealersGPT chatbot are included; advanced DealersAI modules are premium. The product is built for independent dealerships, from a single lot to multi-rooftop groups, including Buy Here Pay Here operations. Pricing is customized by dealership size and available on request.
Who it suits. It suits independent dealerships that want lead handling and customer communications alongside broader dealership functions. Its stated audience includes single-lot businesses, multi-rooftop groups and Buy Here Pay Here operations.
Good to know
- Lead sources feed into one queue.
- Timed routing can reassign untouched leads.
- Duplicate merges can be undone.
- Mobile app access is included on every plan.
- Includes inventory, desking, F&I and accounting modules.
Watch for
- Pricing is customized and available on request.
- Advanced DealersAI modules are premium.
- The product is built exclusively for independent dealerships.
DealersCloud CRM combines lead management with a wider set of dealership modules and mobile access. Independent dealerships should confirm which DealersAI capabilities fit their needs and request a customized quote.
Your product? You can pay for an editorial review of DealersCloud CRM; CarCody's editors write the verdict · from $99/mo. How it works →
Plans and prices
Basic (Capterra listing)
$495 a monthPer User, Per Month
DealersAI Premium Add-on
on requestCustomized based on dealership size and AI usage volumes
Advanced AI automation · Web chat · AI receptionist · Response management · Vehicle appraisal · Price analysis · Sales and CRM intelligence
The Core Platform
on requestFlat monthly subscription per dealership; custom quote based on inventory volume and data feeds
Unlimited users · CRM and lead management · Inventory and VIN decoder · Deal desking and F&I · Accounting and financial reports · Marketing feeds · Custom dealership website · Mobile app access · Dedicated support · Data migration assistance
Core platform
on requestCustom quote per dealership; flat monthly subscription
Unlimited users · CRM · inventory/VIN decoding · desking/F&I · accounting/reports · marketing feeds · custom website · mobile app · support · migration
From DealersCloud CRM's own pricing page, read 15 October 2026. Every plan →
Its site
Getting started
- Visit the DealersCloud CRM website.
- Request pricing customized for the dealership’s size.
- Use the web platform or install the DealersCloud app from the Apple App Store or Google Play.
- Work with DealersCloud on data migration, configuration, and staff training.
Limits
Core Platform pricing is customized by dealership size. Advanced DealersAI modules are premium add-ons, with pricing customized by dealership size and AI usage volumes.
On record
- CRM scope
- The CRM unifies leads from the website, marketplaces, phone and lot into one queue and keeps emails and texts on the customer record.
- Lead assignment
- Round-robin assignment uses dealer-defined groups and moves untouched leads to the next person after a timer.
- Duplicate handling
- The CRM can auto-merge obvious duplicates matching the same phone number and email address, and every merge can be undone.
- Mobile access
- Mobile app access is included on every plan, and the DealersCloud app is available on the Apple App Store and Google Play.
- Platform modules
- The platform covers inventory, CRM, deal desking and F&I, accounting and reporting, Buy Here Pay Here, floor plan, a custom dealer website and DealersAI.
- AI inclusion
- The description generator, CRM re-engagement campaigns and dealersGPT chatbot come with every plan, while advanced DealersAI modules are premium.
- Integrations
- DealersCloud connects to RouteOne, Dealertrack, CUDL, CARFAX and marketplace feeds including Cars.com, CarGurus and Autotrader.
- Security
- DealersCloud states that it operates a SOC 2-aligned security program with a 99.9% uptime SLA, encryption, role-based access controls and multi-tenant isolation.
- Privacy
- The trust page says DealersCloud supports CCPA and GDPR requests and never sells dealership or end-customer data.
- Support
- DealersCloud provides onboarding, live training and ongoing support by phone, email and chat.
- Migration
- The company says most dealerships are up and running within hours and that its team handles data migration, configuration and staff training with zero downtime.
- Target customers
- DealersCloud is built exclusively for independent dealerships, from a single lot to a multi-rooftop group, including Buy Here Pay Here operations.
- Pricing limits
- Pricing is customized by dealership size with no per-seat fees, no hidden costs and no long-term contracts.
- Product purpose
- DealersCloud is a cloud dealer-management platform with an embedded CRM for independent automotive dealerships.
- Mobile app
- Yes
- DMS integration
- Yes
- Lead routing
- Yes
- SMS messaging
- Yes
- Workflow automation
- Yes
- Mobile app
- Yes
- Lead source capture
- Yes
Questions
How much does DealersCloud CRM cost?
Pricing is customized by dealership size and available on request. The company says there are no per-seat fees, hidden costs, or long-term contracts.
Which platforms are available?
DealersCloud is available on Android, iOS, and web. Mobile app access is included on every plan.
Which features are included on every plan?
The description generator, CRM re-engagement campaigns, and dealersGPT chatbot come with every plan.
Are advanced DealersAI modules included?
No. Advanced DealersAI modules are premium add-ons, with pricing customized by dealership size and AI usage volumes.
Which integrations are listed?
DealersCloud connects to RouteOne, Dealertrack, CUDL, CARFAX, and marketplace feeds including Cars.com, CarGurus, and Autotrader.
Who is DealersCloud built for?
It is built exclusively for independent dealerships, from single lots to multi-rooftop groups, including Buy Here Pay Here operations.