What it is
KUKUI brings together a shop website, customer database, marketing, reviews, messaging, scheduling and reporting in one service. It runs on Android, iOS and the web. Pricing is mostly quoted on request, with several à la carte plans and a $719-a-month Complete plan. Customers sign a 12-month contract, while advertising management is available as an add-on for 20% of ad spend.
Who it suits. Independent repair shops wanting connected marketing and customer follow-up Shops needing website, reviews, messaging and online booking tools Teams that can commit to a 12-month software agreement
Good to know
- Designed specifically for independent automotive repair shops
- Puts websites, CRM, messaging, scheduling and reporting in one service
- AI call analysis assigns a 1–100 lead-viability score
- Runs on Android, iOS and the web
- Offers phone, email/help desk, chat and knowledge-base support
Watch for
- No free plan
- Most package prices require a quote
- The standard contract lasts 12 months
- Ad management is charged at 20% of ad spend
- Data may be deleted after a 30-day export window
KUKUI centers its service on the everyday marketing needs of independent repair shops rather than general business use. Its website, CRM, messaging, scheduling, review and call tools cover a broad range of customer tasks. The main buying questions are cost and commitment: many plans are quote-based, published modules add up separately, and contracts last 12 months. Shops should also plan for the 20% advertising-management fee and the 30-day post-termination export window. It makes the most sense when a shop wants one proprietary service for customer growth and follow-up.
Your product? You can pay for an editorial review of KUKUI; CarCody's editors write the verdict · from $149/mo. How it works →
Plans and prices
Text Connect Platform
$257 a monthÀ la carte price · 2-way SMS
Websites
$399 a monthÀ la carte price · branded website · SSL and SEO · review management · tracking phone numbers
Marketing
$399 a monthÀ la carte price · CRM and customer database · marketing analytics · email templates · retention campaigns
Yext NAP
$49 a monthÀ la carte price · directory listing consistency
Basic
$499 a monthCapterra-listed basic tier; exact inclusions not specified
KUKUI Complete
$719 a monthFrom $719 /mo; plans are on a 12-month agreement.
Includes Core features · Social Media Management · Yext NAP Consistency · AI Call Insights
AI Call Insights
$79 a monthÀ la carte price · call scoring and analytics
Social Toolkit
$79 a monthÀ la carte price
From KUKUI's own pricing page, read 4 October 2026. Every plan →
Its site
What KUKUI is
KUKUI provides marketing and customer-management software for independent automotive repair shops. Its platform brings together websites, advertising, reviews, communication, scheduling and reporting.
The website package provides a branded, mobile-ready site with an editor, migration, SSL, SEO, appointment, review and blog functions, plus tracking numbers and a QR-code generator. Customer tools hold vehicle details, visit frequency, spend history and revenue tracking.
The numbers that matter
The service is available through Android, iOS and web interfaces. Lead routing, source capture, workflow automation, SMS messaging and a mobile app are included capabilities.
AI Call Insights transcribes recorded calls, scores lead viability from 1 to 100, identifies demand keywords and shows trends. Analytics give shops visibility into revenue, vehicle totals, conversions, leads, calls, appointments and marketing results.
What KUKUI costs
The listed à la carte rates are $49 per month for Yext NAP, $79 for AI Call Insights, $79 for Social Toolkit, $257 for Text Connect Platform, $399 for Marketing and $399 for Websites. Capterra also lists a Basic tier at $499 monthly.
KUKUI Complete starts at $719 per month and bundles Core features with social media management, Yext NAP Consistency and AI Call Insights. Pro, Pro+, Website-Only and CRM-Only pricing is on request. Customer plans run under 12-month terms. Google Ads, Local Service Ads and Microsoft Ads management is available separately for 20% of ad spend.
How it compares
The available plans divide KUKUI into website, CRM, marketing, messaging and broader bundles. The Pro package lists a website, CRM, POS/SMS integration, email campaigns, My Garage, Live Scheduler and My Rewards; Pro+ adds text marketing and digital-ad management.
KUKUI uses proprietary software rather than open-source licensing. Its public product and support materials mention integrations, but they do not provide API reference documentation or SDKs.
Who KUKUI suits
KUKUI suits an independent repair shop that wants its website, customer follow-up, reviews, messaging, booking and marketing reporting connected in one platform.
It also fits shops that want call tracking, email campaigns, text marketing, online appointment requests, loyalty features or digital vehicle inspections as an add-on.
Trade-offs to weigh
There is no free plan, and most package prices require a quote. The standard commitment is 12 months, so a shop should match the package to its expected needs before signing.
For 30 days after termination, clients can export or download their data; KUKUI may delete it afterward unless retention is legally required. Advertising management adds 20% of ad spend.
Verdict
KUKUI puts a repair shop's customer records, marketing activity and communication tools under one roof. The clearest costs are its à la carte modules and the $719-a-month Complete listing; several larger packages require a quote. The 12-month term and separate paid advertising management deserve attention before purchase. Shops that want a connected website, follow-up, reviews, scheduling and reporting system may find the structure useful, while a shop seeking a free tool or published API documentation should look elsewhere.
Getting started
- Visit the KUKUI website.
- Contact KUKUI for Pro or Pro+ pricing, or choose a listed à la carte service.
- Select a plan with a 12-month agreement.
- Use KUKUI on the web, iOS, or Android.
- Contact technical support or live chat for assistance.
Limits
Plans are on a 12-month agreement. Google Ads, Local Service Ads, and Microsoft Ads management are add-ons priced at 20% of ad spend.
On record
- Free plan
- No
- Purpose
- KUKUI provides data-driven marketing and customer engagement solutions designed specifically for independent automotive repair shops.
- Websites
- KUKUI Websites include a branded site, SSL certificate, SEO optimization, review management, tracking phone numbers, and a QR code generator.
- CRM
- KUKUI Marketing includes a customer database with spend history, vehicles, visit frequency, and revenue tracking, along with marketing analytics and automated retention outreach.
- Communication
- KUKUI Core includes 2-way SMS, text marketing, live web chat, online booking, and a loyalty program.
- Integrations
- The plans page lists POS/SMS integration, Google Reviews, Yelp Reviews, Facebook Reviews, and My Garage integration.
- Shop management integrations
- KUKUI says its Shop-Ware integration provides access to marketing performance metrics and tools through the KUKUI dashboard.
- AI call analysis
- AI Call Insights analyzes recorded shop calls and provides call scoring, customer demand insights, and trends over time.
- AI data handling
- KUKUI says AI Call Insights uses OpenAI's business API, does not use call data to train AI models, and lets customers request deletion of stored transcripts and scores.
- Privacy and security
- KUKUI's privacy policy says it maintains physical, electronic, and procedural safeguards and limits access to personal information to people with a business need.
- Support
- KUKUI lists technical support and live chat across plans, with a dedicated Client Success Coordinator and monthly results reviews for Core and Complete.
- Contract
- KUKUI states that plans are on a 12-month agreement.
- Optional advertising limit
- Google Ads, Local Service Ads, and Microsoft Ads management are add-ons priced at 20% of ad spend.
- What it does
- KUKUI is a marketing and customer-management platform built specifically for auto-repair shops, combining websites, advertising, communication, scheduling, reviews and reporting.
- Free plan
- No
- Lead routing
- Yes
- SMS messaging
- Yes
- Workflow automation
- Yes
- Mobile app
- Yes
- Lead source capture
- Yes
- Free plan
- No
Questions
Is there a no-cost KUKUI option?
No. KUKUI lists paid plans and à la carte options, with no free plan.
What does KUKUI Complete cost?
KUKUI Complete starts at $719 a month and comes with a 12-month agreement.
Which platforms support KUKUI?
KUKUI is available on Android, iOS and the web.
Can KUKUI handle two-way text messages?
Yes. Text Connect provides SMS marketing and live web chat, and the Text Connect Platform is listed at $257 a month.
Does KUKUI provide online scheduling?
Live Scheduler lets prospects choose services and request appointments through a configurable calendar integrated with shop operations.
What happens to data when a subscription ends?
Clients can export or download their data for 30 days after termination. KUKUI may delete it after that unless the law requires retention.
How does AI Call Insights handle call data?
KUKUI says AI Call Insights uses OpenAI's business API, does not use call data to train AI models, and allows customers to request deletion of stored transcripts and scores.