What it is
VinSolutions is dealership software centered on an integrated CRM for managing customer information and sales activity across a dealership. The CRM brings together customer data from sales and service, while dashboards and reports show metrics, goals and benchmarks. Connect CRM automates follow-ups and assigns staff tasks for targeted email and text communication. Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI can draft personalized messages for staff to send. Desking lets users compare deal scenarios and send proposals by text, email or print, with access to real-time rates, rebates and lender incentives. Marketing automation supports personalized campaigns using dealership data and CRM insights. Connect Mobile provides access to customer records, inventory, conversation histories and follow-up tools on iOS and Android. VinSolutions lists integrations including Autotrader, Dealertrack DMS, Xtime and vAuto, and says the CRM integrates with all major DMS providers. Pricing is on request. A self-guided demo is available; it is described as a demo, not a trial.
Who it suits. It suits automotive dealerships and their sales and marketing teams that manage customer records, lead follow-up and communications. Mobile access may help staff respond to customers and work deals away from a desk.
Good to know
- Merges sales and service records into a single customer view.
- Automates follow-ups and staff task assignment.
- Buying Signals help identify in-market shoppers.
- Mobile access includes records, inventory and follow-up tools.
- Offers a dedicated Performance Manager and training support.
Watch for
- Pricing is available on request.
- No trial is listed; the company offers a self-guided demo.
- Technical support phone hours are limited to stated weekday and Saturday windows.
VinSolutions combines customer records, follow-up automation, reporting and deal tools for dealership teams. Consider it if those workflows fit your operation, and request pricing and a demo to assess the offering.
Your product? You can pay for an editorial review of VinSolutions; CarCody's editors write the verdict · from $99/mo. How it works →
Its site
Getting started
- Visit the VinSolutions website.
- Explore the self-guided demo covering CRM, Predictive Insights with GenAI, and working a deal.
- Contact VinSolutions to request pricing.
- Use the iOS or Android app for mobile access to customer records, inventory, conversation histories, and follow-up functionality.
- Contact the API Storefront about third-party integration partnerships.
Limits
Pricing is on request. The product information describes a self-guided demo rather than a trial; technical phone support is available Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.
On record
- Purpose
- VinSolutions provides dealership software, including an integrated CRM that gives dealers customer insights across the dealership.
- CRM workflow
- Connect CRM automates follow-ups and assigns sales staff tasks for targeted email and text communication.
- Reporting
- CRM dashboards and reports surface benchmarks, goals, and insights for monitoring dealership metrics.
- Customer records
- The CRM matches and merges customer data between sales and service to create a single customer view.
- AI features
- Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI creates personalized emails and texts for staff to send.
- Mobile
- VinSolutions offers a mobile app for responding to customers and working deals from anywhere; its product sheet says the app is available on iOS and Android.
- Integrations
- Listed Cox Automotive integrations include Autotrader, Dealer.com, Dealertrack DMS, Kelley Blue Book, Xtime, vAuto, and Deal Central.
- Third-party integrations
- The integrations page lists third-party vendors and directs prospective integration partners to the API Storefront.
- Add-ons
- Listed CRM add-ons include Cloudstore, MMS/texting, call tracking, video marketing, and a customer ID scanner with attachments.
- Security
- VinSolutions says Cox Automotive uses firewalls, application controls, and monitoring to protect information during transmission and after receipt, while noting it cannot guarantee complete security.
- OEM certifications
- VinSolutions lists manufacturer certifications and programs for brands including GM, Ford, Volkswagen, Audi, and BMW.
- Support
- Customers receive a dedicated Performance Manager, and support includes on-demand training, live webinars, on-site support, and technical support by phone.
- Support hours
- Technical support phone hours are Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.
- Who it serves
- The product is built for automotive retail dealerships managing customer information, sales activity, and communication.
- Mobile app
- Yes
- DMS integration
- Yes
- Lead routing
- Yes
- SMS messaging
- Yes
- Workflow automation
- Yes
- Mobile app
- Yes
- Lead source capture
- Yes
Questions
How much does VinSolutions cost?
Pricing is available on request.
Does VinSolutions offer a free plan or trial?
The company offers a self-guided demo covering CRM, Predictive Insights with GenAI, and working a deal. It is described as a demo rather than a trial.
Which platforms does VinSolutions support?
VinSolutions lists Android, iOS, and web. Connect Mobile is available for iOS and Android.
Which systems does VinSolutions integrate with?
VinSolutions says its CRM integrates with all major DMS providers. Listed Cox Automotive integrations include Autotrader, Dealer.com, Dealertrack DMS, Kelley Blue Book, Xtime, vAuto, and Deal Central.
Who is VinSolutions for?
VinSolutions is built for automotive retail dealerships and their sales and marketing teams.
What support does VinSolutions provide?
Customers receive a dedicated Performance Manager. Support includes on-demand training, live webinars, on-site support, and technical phone support; phone hours are Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.