SoftwareSoftware

VinSolutions

Summary

VinSolutions is dealership software centered on an integrated CRM for managing customer information and sales activity across a dealership. The CRM brings together customer data from sales and service, while dashboards and reports show metrics, goals and benchmarks. Connect CRM automates follow-ups and assigns staff tasks for targeted email and text communication. Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI can draft personalized messages for staff to send. Desking lets users compare deal scenarios and send proposals by text, email or print, with access to real-time rates, rebates and lender incentives. Marketing automation supports personalized campaigns using dealership data and CRM insights. Connect Mobile provides access to customer records, inventory, conversation histories and follow-up tools on iOS and Android. VinSolutions lists integrations including Autotrader, Dealertrack DMS, Xtime and vAuto, and says the CRM integrates with all major DMS providers. Pricing is on request. A self-guided demo is available; it is described as a demo, not a trial.

Who it is for

It suits automotive dealerships and their sales and marketing teams that manage customer records, lead follow-up and communications. Mobile access may help staff respond to customers and work deals away from a desk.

What is good

Merges sales and service records into a single customer view.
Automates follow-ups and staff task assignment.
Buying Signals help identify in-market shoppers.
Mobile access includes records, inventory and follow-up tools.
Offers a dedicated Performance Manager and training support.

What to know first

Pricing is available on request.
No trial is listed; the company offers a self-guided demo.
Technical support phone hours are limited to stated weekday and Saturday windows.

Verdict

VinSolutions combines customer records, follow-up automation, reporting and deal tools for dealership teams. Consider it if those workflows fit your operation, and request pricing and a demo to assess the offering.

Compared on dealership CRMs

DMS integration: Yesvinsolutions.com
Lead routing: Yesvinsolutions.com
SMS messaging: Yesvinsolutions.com
Workflow automation: Yesvinsolutions.com
Mobile app: Yesvinsolutions.com
Lead source capture: Yesvinsolutions.com

Facts

Purpose: VinSolutions provides dealership software, including an integrated CRM that gives dealers customer insights across the dealership.vinsolutions.com · 2 Oct 2026
CRM workflow: Connect CRM automates follow-ups and assigns sales staff tasks for targeted email and text communication.vinsolutions.com · 2 Oct 2026
Reporting: CRM dashboards and reports surface benchmarks, goals, and insights for monitoring dealership metrics.vinsolutions.com · 2 Oct 2026
Customer records: The CRM matches and merges customer data between sales and service to create a single customer view.vinsolutions.com · 2 Oct 2026
AI features: Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI creates personalized emails and texts for staff to send.vinsolutions.com · 2 Oct 2026
Mobile: VinSolutions offers a mobile app for responding to customers and working deals from anywhere; its product sheet says the app is available on iOS and Android.vinsolutions.com · 2 Oct 2026
Integrations: Listed Cox Automotive integrations include Autotrader, Dealer.com, Dealertrack DMS, Kelley Blue Book, Xtime, vAuto, and Deal Central.vinsolutions.com · 2 Oct 2026
Third-party integrations: The integrations page lists third-party vendors and directs prospective integration partners to the API Storefront.vinsolutions.com · 2 Oct 2026
Add-ons: Listed CRM add-ons include Cloudstore, MMS/texting, call tracking, video marketing, and a customer ID scanner with attachments.vinsolutions.com · 2 Oct 2026
Security: VinSolutions says Cox Automotive uses firewalls, application controls, and monitoring to protect information during transmission and after receipt, while noting it cannot guarantee complete security.vinsolutions.com · 2 Oct 2026
OEM certifications: VinSolutions lists manufacturer certifications and programs for brands including GM, Ford, Volkswagen, Audi, and BMW.vinsolutions.com · 2 Oct 2026
Support: Customers receive a dedicated Performance Manager, and support includes on-demand training, live webinars, on-site support, and technical support by phone.vinsolutions.com · 2 Oct 2026
Support hours: Technical support phone hours are Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.vinsolutions.com · 2 Oct 2026
Who it serves: The product is built for automotive retail dealerships managing customer information, sales activity, and communication.vinsolutions.com · 2 Oct 2026
Product: VinSolutions provides dealership management software, including an integrated CRM for customer insights across a dealership.vinsolutions.com · 3 Oct 2026
AI and sales: Its AI-powered CRM uses Cox Automotive shopper data and automation to help dealerships identify buyers and personalize customer interactions.vinsolutions.com · 3 Oct 2026
Desking: VinSolutions Desking lets users compare deal scenarios, send proposals by text, email, or print, and access real-time rates, rebates, and lender incentives.vinsolutions.com · 3 Oct 2026
Marketing: Its marketing automation solution supports personalized campaigns using dealership data, CRM insights, and Cox Automotive first-party data.vinsolutions.com · 3 Oct 2026
DMS compatibility: A VinSolutions product sheet says its CRM integrates with all major DMS providers.vinsolutions.com · 3 Oct 2026
Intended customers: VinSolutions describes its solutions as serving dealerships and their sales and marketing teams.vinsolutions.com · 3 Oct 2026
Demo: The company offers a self-guided demo covering CRM, predictive insights with GenAI, and working a deal; the page describes it as a demo rather than a trial.vinsolutions.com · 3 Oct 2026