What it is
VinSolutions provides dealership software with an integrated CRM. It combines sales and service records, automates follow-ups, routes tasks, reports dealership metrics and uses shopper signals to identify buyers. Staff can work deals and customer conversations across web, iOS and Android platforms. Pricing is paid and available on request.
Who it suits. Automotive retail dealerships handling sales and service customer records Sales and marketing teams needing automated follow-up Stores wanting mobile CRM and deal desking
Good to know
- Sales and service records can share one customer view
- Follow-up work and staff tasks can be automated
- Predictive Insights identifies potentially in-market shoppers
- Desking lets staff compare deals and deliver proposals
- The mobile app supports iOS and Android
Watch for
- Pricing is available only on request
- Cox Automotive does not promise absolute security
- Phone support follows set weekday and Saturday hours
- The self-guided offering is a demo rather than a trial
Choose VinSolutions when your dealership wants sales and service information in one CRM, automated email and text follow-up, shopper signals, deal desking and mobile access. It also offers reporting, listed Cox Automotive connections and support from a Performance Manager. The price is not published, so you cannot judge cost from the site alone. Security is described with safeguards but no guarantee of complete protection. Request the quote and demo, then verify your DMS, outside integrations and support-hour needs before signing.
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Its site
What VinSolutions is
VinSolutions is dealership software for automotive retail teams. Its CRM brings customer details, sales work and communications into a common dealership view.
Connect CRM schedules follow-up activity and gives salespeople tasks for focused email and text outreach. Connect Mobile lets staff use customer records, inventory, conversation histories and follow-up tools on iOS and Android.
What it covers
CRM dashboards and reports show benchmarks, goals and other dealership metrics. The system matches sales and service records to create one customer profile.
Predictive Insights uses Buying Signals to flag shoppers showing signs of being in market. GenAI drafts individualized emails and text messages for staff to send.
Desking lets users weigh different deal scenarios and deliver proposals by text, email or print. It also shows current rates, rebates and lender incentives.
What it costs to run
VinSolutions is a paid product with pricing on request. The company provides a self-guided walkthrough of the CRM, predictive insights with GenAI and deal work; the page labels it a demo, not a trial.
Each customer gets a dedicated Performance Manager. Support includes training on demand, live webinars, on-site help and phone technical support. Phone support runs Monday through Friday, 7 a.m. to 8 p.m. CST, plus Saturday, 8 a.m. to 6 p.m. CST.
How it compares
VinSolutions is one option among Dealership CRMs. Its published Cox Automotive connections include Autotrader, Dealer.com and Dealertrack DMS, along with other Cox products.
The integrations page also lists outside vendors and directs potential partners to an API Storefront. VinSolutions says in a product sheet that its CRM works with all major DMS providers; the system also handles lead routing, SMS, workflow automation and lead-source capture.
Who it suits
VinSolutions positions its solutions for dealerships and the sales and marketing groups within them. Those teams can use the software to handle customer details, sales activity and communication.
It fits stores that want sales and service records combined, automated follow-up tasks, shopper signals, deal proposals and mobile access for staff away from a desk.
Trade-offs
Pricing is not posted, so a dealership must request a quote before comparing total cost with other dealership CRM options.
Cox Automotive says it uses firewalls, application controls and monitoring to protect information during transmission and after receipt, but does not promise absolute security.
The mobile app is offered for iOS and Android. Phone technical assistance is available only during the stated weekday and Saturday periods, and the self-guided option is a demo instead of a trial.
Verdict
VinSolutions gives a dealership a broad CRM workflow: one customer record across sales and service, automated contact tasks, reporting, shopper signals and deal desking. Mobile access extends that work beyond the showroom computer.
The main buying question is fit and quoted cost. Ask for pricing, confirm the DMS and integrations your store needs, and check whether the support schedule matches your operation before choosing it.
Getting started
- Visit the VinSolutions website.
- Explore the self-guided demo covering CRM, Predictive Insights with GenAI, and working a deal.
- Contact VinSolutions to request pricing.
- Use the iOS or Android app for mobile access to customer records, inventory, conversation histories, and follow-up functionality.
- Contact the API Storefront about third-party integration partnerships.
Limits
Pricing is on request. The product information describes a self-guided demo rather than a trial; technical phone support is available Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.
On record
- Purpose
- VinSolutions provides dealership software, including an integrated CRM that gives dealers customer insights across the dealership.
- CRM workflow
- Connect CRM automates follow-ups and assigns sales staff tasks for targeted email and text communication.
- Reporting
- CRM dashboards and reports surface benchmarks, goals, and insights for monitoring dealership metrics.
- Customer records
- The CRM matches and merges customer data between sales and service to create a single customer view.
- AI features
- Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI creates personalized emails and texts for staff to send.
- Mobile
- VinSolutions offers a mobile app for responding to customers and working deals from anywhere; its product sheet says the app is available on iOS and Android.
- Integrations
- Listed Cox Automotive integrations include Autotrader, Dealer.com, Dealertrack DMS, Kelley Blue Book, Xtime, vAuto, and Deal Central.
- Third-party integrations
- The integrations page lists third-party vendors and directs prospective integration partners to the API Storefront.
- Add-ons
- Listed CRM add-ons include Cloudstore, MMS/texting, call tracking, video marketing, and a customer ID scanner with attachments.
- Security
- VinSolutions says Cox Automotive uses firewalls, application controls, and monitoring to protect information during transmission and after receipt, while noting it cannot guarantee complete security.
- OEM certifications
- VinSolutions lists manufacturer certifications and programs for brands including GM, Ford, Volkswagen, Audi, and BMW.
- Support
- Customers receive a dedicated Performance Manager, and support includes on-demand training, live webinars, on-site support, and technical support by phone.
- Support hours
- Technical support phone hours are Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.
- Who it serves
- The product is built for automotive retail dealerships managing customer information, sales activity, and communication.
- Mobile app
- Yes
- DMS integration
- Yes
- Lead routing
- Yes
- SMS messaging
- Yes
- Workflow automation
- Yes
- Mobile app
- Yes
- Lead source capture
- Yes
Questions
What is VinSolutions used for?
It is dealership management software with an integrated CRM that covers customer details, sales activity and communication throughout an automotive retail operation.
Does VinSolutions have mobile access?
Yes. Connect Mobile is offered on iOS and Android, giving staff access to customer records, inventory, conversation histories and follow-up tools.
Can VinSolutions automate follow-up?
Connect CRM automates follow-up steps and assigns sales staff tasks for focused email and text outreach.
Does it integrate with a DMS?
Yes. VinSolutions says its CRM connects with all major DMS providers in a product sheet. Listed Cox Automotive connections include Dealertrack DMS and other Cox products.
What does VinSolutions Desking do?
Desking lets users evaluate deal scenarios, deliver proposals by text, email or print, and view real-time rates, rebates and lender incentives.
What is VinSolutions pricing?
It is a paid product with pricing on request. The company provides a self-guided demo, which the page distinguishes from a trial.
What support is included?
A dedicated Performance Manager is provided, along with on-demand training, live webinars, on-site support and phone technical support. Phone coverage is Monday–Friday 7 a.m.–8 p.m. CST and Saturday 8 a.m.–6 p.m. CST.