What it is
DriveCentric is an automotive CRM and AI engagement platform for dealerships. Its AI assistant can answer new leads at any hour and continue follow-up, while the platform brings texting, email, calls, and video into one customer communication workflow. Dealership teams can use the mobile app to manage tasks and pipelines, get real-time alerts, and send personalized videos. The platform lists DMS integrations with CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion. Its add-ons include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management, and Service Pipeline. DriveCentric also announced Service Engagement Hub, a customer engagement and AI platform for fixed operations and service BDC teams.
Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training. The mobile app page advertises one-tap access to the support team, with a response time under one minute. DriveCentric says its security credentials include ISO/IEC 27001 and ISO/IEC 42001 certifications and a SOC 2 Type II report covering Security, Availability, and Confidentiality. Its stated safeguards include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning, and third-party penetration testing. Pricing is on request. The Engagement Hub is billed monthly under an annual or multi-year agreement, with pricing based on rooftop and units sold; add-ons are available.
Who it suits. DriveCentric suits dealerships that want AI lead follow-up and texting, email, calls, and video in one customer communication workflow. It also serves teams that need mobile task and pipeline management, DMS integrations, and customer engagement tools for fixed operations or service BDC work.
Good to know
- AI assistant can respond to leads around the clock and continue follow-up.
- Texting, email, calls, and video share one communication workflow.
- Mobile app supports tasks, pipelines, alerts, and personalized videos.
- DMS integrations include CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion.
- Subscriptions include live chat, phone support, and a dedicated Customer Success Manager.
Watch for
- Pricing is available on request.
- Engagement Hub requires an annual or multi-year agreement.
- Add-ons are available separately.
Choose DriveCentric if your dealership wants lead follow-up and customer communications combined with CRM tools, mobile access, and listed DMS integrations. Its pricing is on request, and the Engagement Hub uses an annual or multi-year agreement, so dealerships seeking a published price or a shorter term should look elsewhere.
Your product? You can pay for an editorial review of DriveCentric; CarCody's editors write the verdict · from $99/mo. How it works →
Plans and prices
Engagement Hub
on requestAnnual or multi-year agreement, invoiced monthly
Priced by rooftop and units sold count; add-ons available
From DriveCentric's own pricing page, read 3 October 2026. Every plan →
Its site
Getting started
- Visit drivecentric.com to contact DriveCentric about pricing.
- Discuss the Engagement Hub agreement, which is annual or multi-year and invoiced monthly.
- Review rooftop and units sold pricing and available add-ons with DriveCentric.
- Use the Android or iOS mobile app, or access the platform on the web.
Limits
Pricing is on request, and the Engagement Hub is billed monthly under an annual or multi-year agreement. Its price is based on rooftop and units sold, with add-ons available.
On record
- Product
- DriveCentric describes itself as an automotive CRM and AI engagement platform for dealerships.
- Lead follow-up
- Its AI assistant can respond to new leads around the clock and continue following up.
- Communications
- The platform brings texting, email, calls, and video into one customer communication workflow.
- Mobile app
- The mobile app lets dealership teams manage tasks and pipelines, receive real-time alerts, and send personalized videos.
- Integrations
- DriveCentric lists DMS integrations including CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion.
- Add-ons
- Listed add-ons include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management, and Service Pipeline.
- Security certifications
- DriveCentric says it holds ISO/IEC 27001 and ISO/IEC 42001 certifications and a SOC 2 Type II report covering Security, Availability, and Confidentiality.
- Security controls
- Its stated controls include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning, and third-party penetration testing.
- Support
- Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training.
- Mobile support
- The mobile app page advertises one-tap access to the support team with a response time under one minute.
- Service operations
- DriveCentric announced Service Engagement Hub, a customer engagement and AI platform for fixed operations and service BDC teams.
- Headquarters
- The company lists its headquarters address as 12900 Maurer Industrial Dr, St. Louis, Missouri 63127.
- DMS integration
- Yes
- Lead routing
- Yes
- SMS messaging
- Yes
- Workflow automation
- Yes
- Mobile app
- Yes
- Lead source capture
- Yes
Questions
How much does DriveCentric cost?
Pricing is on request. Engagement Hub is priced by rooftop and units sold, billed monthly under an annual or multi-year agreement.
What platforms does DriveCentric support?
DriveCentric is available on Android, iOS, and the web.
Which DMS integrations does it list?
DriveCentric lists CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion.
What support comes with a subscription?
Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training.
What add-ons are available?
Listed add-ons include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management, and Service Pipeline.
What is Service Engagement Hub?
It is a customer engagement and AI platform announced for fixed operations and service BDC teams.