Fullbay

What it is

Heavy-duty repair shops, mobile operations and internal fleet teams can use Fullbay to coordinate service requests, technicians, estimates, invoices, customer messages, payments, parts and fleet reports. Pricing starts at $188 per month on an annual agreement with monthly billing. Support includes phone, chat, email, onboarding and training.

Who it suits. Commercial and diesel repair operations Mobile repair operations Internal fleet maintenance teams

Your product? You can pay for an editorial review of Fullbay; CarCody's editors write the verdict · from $149/mo. How it works →

What Fullbay is

Fullbay is a cloud-based management platform for diesel and commercial repair operations. It receives electronic service requests and follows repairs through completion, including estimates, approvals, invoicing and payment.

Technicians can be assigned, time clocks managed and productivity tracked. Customer portals, email, one-way alerts and two-way texting organize repair-status communication. Fleet records can include asset histories and DVIR defects, while preventive maintenance can be scheduled by mileage, engine hours or time.

The numbers that matter

Fullbay runs on web, Android, iOS and an API. The company says its service works on smartphones and tablets with Wi-Fi; mobile use also needs a compatible operating system and an active cellular or Wi-Fi connection.

Its inventory tools cover vendors, purchase orders, restocking thresholds, core credits and balancing between locations. Shop, inventory and fleet reports are included. Connections named by Fullbay include QuickBooks, MOTOR, Mitchell 1, Interstate Billing Service, FleetNet America, telematics and GPS providers, plus an API. Each integrated provider requires its own active subscription.

What it costs to run

The Basic tier is priced at $188 per month, billed monthly under an annual agreement. It includes one location, up to five users, one Full User license, estimates, invoices, parts, inventory, payments, shop reports and customer communications. Additional users cost $89 per month.

Fullbay Next also costs $188 per month and includes one user license; extra users are $89 per month. Pro costs $258 per month, with additional users at $109; it adds AI note cleanup, voice transcription and translation, QuickBooks, the MOTOR 4–8 Labor Guide, and telematics and GPS integrations. At $318 per month, Elite includes additional users for $119 and adds advanced parts pricing, the MOTOR Truck Service Guide, Mitchell 1 ProDemand, Mitchell 1 TruckSeries Labor Estimator and additional two-way texts.

Businesses with complex or high-volume requirements must contact Fullbay for Enterprise pricing. Fullbay offers a free demonstration, while its support information says trials are not currently offered.

How it compares

Fullbay is designed for heavy-duty repair businesses and in-house fleet maintenance, not broad general-purpose shop use. Its hosted platform combines repair workflows, parts control and fleet records.

For a wider starting point, see auto repair shop software. Fleet-focused buyers can also review fleet management software and tools such as Motive or GoFleet.

Who it suits

The product targets commercial and diesel repair shops, including mobile operators, as well as companies maintaining their own heavy-duty vehicles. It brings work orders, technician scheduling, inventory, customer communication and payment handling into one system.

The hosted service can be reached from connected mobile devices. Help is available by phone, website chat and email, with onboarding, Fullbay Learn training and webinars also offered.

Trade-offs

Fullbay is presented as a hosted cloud service, with no self-hosting option stated. A comparison page says there is no native Apple App Store or Google Play listing, so mobile use relies on a mobile-friendly website. API access is currently included, but quotas and rate limits can change, and access may be throttled, suspended or terminated.

Review summaries praise navigation, cloud access, reporting and responsive support. Reviewers also mention a steep learning curve, occasional bugs, tedious inventory or service-order steps, limited reporting detail and integration frustrations.

Verdict

Fullbay brings heavy-duty repair, fleet maintenance and shop administration into one cloud account. The annual agreement and per-user fees are important considerations as teams grow. Pro and Elite add defined labor-guide, telematics, parts-pricing and messaging capabilities. Confirm mobile workflows, integrations and API limits before committing, particularly if native apps or self-hosting are requirements.

Getting started

1. Visit the Fullbay website.
2. Request a free demonstration with a team member.
3. Choose a plan: Fullbay Next, Pro, Elite, or Enterprise.
4. Use the web service or access it on Android or iOS.
5. Arrange active subscriptions for any integrated providers you use.

Limits

Fullbay Next costs $188 a month under an annual agreement with monthly billing and includes one user license; additional users cost $89 per month. Fullbay does not offer a free plan or trial.