SD
Towing software · #12 of 27
Swoop Dispatch Management
agero.com
Free plan AndroidAPIiOSWeb
8.2CarCody score
Its site
On record
- Purpose
- Swoop is a configurable dispatch management platform for roadside assistance, designed by motor clubs for motor clubs.
- End-to-end management
- The platform supports digital, transparent, end-to-end management of roadside assistance events.
- Dispatch algorithms
- Its dispatch algorithms are built on motor club experience and can be configured to a market.
- Tow management
- Swoop offers integrated tow management software or a Provider API to connect to tow solutions already in market.
- Agent interface
- The agent interface supports configurable views for different agent types and is described as easy to use and train on.
- Alerts
- Swoop provides proactive and reactive alerts for managing outliers, built on motor club-specific machine learning.
- Integrations
- The platform connects to client and business systems through built-in integrations or custom gateways.
- APIs
- Agero describes an Admin API for upgrading dispatch systems with real-time transaction access and a Client API for extending roadside assistance across channels.
- Portals
- Client and dealer portals support requests, monitoring and reporting.
- Provider software
- Agero describes its Swoop software for service providers as free and available as a desktop and mobile app for managing Agero jobs.
- Mobile app features
- The Swoop mobile app supports job updates, notifications, driver and job monitoring, photos, signatures and cash jobs.
- Supported mobile platforms
- Agero says the Swoop Towing App is available for iOS and Android, with desktop access through app.joinswoop.com.
- Support
- Agero offers service providers phone and online chat help, a Provider Advocate Group for account or technical issues, and in-app self-help resources.
- Buyer pricing
- The Swoop product page directs prospective customers to contact Agero and does not state a price or trial offer.
- Free plan
- Yes
- Towing dispatch
- Yes
- Roadside job management
- Yes
- Driver mobile app
- Yes
- GPS fleet tracking
- Yes
- Billing and invoicing
- Yes
Tools around it
- 06Apex Networks RMS
From £3.8 a month8.5 - 07Bosch Towing Management Software
From €34 a month8.4 - 08VTS Systems
From $99.95 a month8.4 - 09TowCommand
From $99 a month8.3 - 10TowCommander
From $199 a month8.3 - 11RouteLedger
From $59 a month8.2 - 13Tow Control Dispatch
From $99 a month8.2 - 14RecoveryConnect
From $50 a month8.0