TO
8.0CarCody score
Its site
On record
- Purpose
- TowBridge combines dispatching, driver management, fleet tracking, vehicle inspections, invoicing, and reporting for towing and recovery companies.
- Dispatch
- Its dispatch board supports drag-and-drop job cards, list and board views, driver assignment, and a seven-step job status flow.
- Driver app
- The iOS and Android app supports job alerts, navigation, status updates, photos, digital inspections, chat, and offline syncing for core features.
- Navigation
- Drivers can launch Google Maps, Apple Maps, or Waze for turn-by-turn navigation.
- Inspections
- Inspection templates support text, number, checkbox, and photo fields, and submissions are timestamped and recorded for audit purposes.
- Motor club integrations
- TowBridge says it can receive dispatches from CAA, AAA, Agero, Allstate, GEICO, and other motor clubs through provider-specific dispatch emails.
- Branch management
- A single account can manage multiple branches with separate dispatchers, drivers, vehicles, and job queues, plus branch-scoped access.
- Invoicing
- The invoicing tools support automatic tax calculation, partial payments, email invoices, and payment recording by cash, check, credit card, or bank transfer.
- API and documentation
- TowBridge provides REST API documentation for integrating its services with existing systems and workflows.
- Security
- The privacy policy describes TLS 1.2 or higher in transit, encryption at rest, role-based access, tenant data isolation, and audit logging.
- Data location and retention
- TowBridge says its primary infrastructure is in AWS Canada Central, GPS location data is retained for 90 days, and core business records may be retained for seven years after account closure.
- Trial
- Every plan includes a 14-day trial with full feature access and no credit card required.
- Support
- Starter includes email support with 24-hour response times; Professional includes priority email and chat; Enterprise includes a dedicated account manager and phone support.
- Who it serves
- TowBridge says it serves towing and recovery businesses across North America, from owner-operators to enterprise fleets.
- Free plan
- No
- Towing dispatch
- Yes
- Impound management
- Yes
- Driver mobile app
- Yes
- GPS fleet tracking
- Yes
- Billing and invoicing
- Yes