What it is
Shop-Ware is cloud-based management software for automotive repair shops, built for independent garages, family-owned businesses, and multi-shop organizations. It brings estimating, work orders, performance tracking, and workflow tools together with parts management and customer communication. Shops can create digital vehicle inspections with photos, videos, and notes to share with customers, then use live chat and text messaging to discuss repairs and approvals. Parts inventory tools track parts status in real time. The Native Parts Catalog provides fitment, pricing, and availability across vendors, while the AI Parts Matrix uses sales data and desired profit margins to optimize parts pricing. Plans range from CRM and online scheduling to shop management, analytics, and website services. Startup is $279/mo monthly or $251/mo billed annually; Pro is $389/mo monthly or $350/mo billed annually. Shop-Ware supports Android, iOS, and web, with API Connections included in Pro. The company says onboarding averages 30 days and includes a dedicated Customer Success Specialist. A free, personalized 15-minute demo is available.
Who it suits. Shop-Ware suits independent repair shops, family-owned garages, and multi-shop organizations that need estimating, work orders, parts tools, and customer communication. Its higher plans also suit businesses seeking analytics or website and marketing services.
Good to know
- Digital inspections include photos, videos, and customer-shared notes.
- Parts inventory tracks status in real time.
- Native Parts Catalog provides vendor fitment, pricing, and availability.
- AI Parts Matrix uses sales data and target margins.
- QuickBooks Online syncing is supported.
- Onboarding includes a dedicated Customer Success Specialist.
Watch for
- There is no free plan or free trial.
- Shop-Ware Payments transactions incur fees.
- Data migration fees may apply.
- Accounting Link has an integration fee.
Choose Shop-Ware if your repair business needs estimating, work orders, parts management, and customer approvals in one platform. Look elsewhere if you require a free plan or trial, or if added transaction, migration, or integration fees are a concern.
Your product? You can pay for an editorial review of Shop-Ware; CarCody's editors write the verdict · from $99/mo. How it works →
Plans and prices
CRM + Online Service Scheduler
$249 a month$249/mo
Automated customer communication · Service reminders · Custom offers and promotions · Online scheduling built into your website
Startup
$279 a month$279/mo monthly or $251/mo billed annually
Unlimited users · AI Parts Matrix · DVX · Maintenance Builder · Limited Two-Way Texting · Shop-Ware Payments (transaction fees apply)
Pro
$389 a month$389/mo monthly or $350/mo billed annually
Everything in Startup · Unlimited Two-Way Texting · MOTOR Labor Guide · Native Parts Catalog · OE Specs · API Connections · Batch Payments · AutoWrite AI Writing Assistant
Master
$499 a month$499/mo monthly or $449/mo billed annually
Everything in Pro · Business Analytics Suite · Monthly Inventory Value & Gross Profit Tracking · Coaching Dashboards for Leading Coaching Groups
Ultimate+
$999 a month$999/mo monthly or $899/mo billed annually
Everything in Master · High Performance Website · Search Engine Optimization · Google Ads Enablement · Call Tracking · CRM · Online Service Scheduler
From Shop-Ware's own pricing page, read 7 October 2026. Every plan →
Its site
Getting started
- Visit the Shop-Ware website.
- Book the free, personalized 15-minute demo.
- Choose a plan: CRM + Online Service Scheduler, Startup, Pro, Master, or Ultimate+.
- Select monthly or annual billing where offered.
- Work with a dedicated Customer Success Specialist during onboarding.
Limits
The CRM + Online Service Scheduler plan lists customer communication, reminders, promotions, and online scheduling. Startup lists limited two-way texting; unlimited two-way texting and API Connections are included in Pro.
On record
- Product
- Shop-Ware is cloud-based automotive repair shop management software designed for the automotive aftermarket.
- Workflow
- The platform provides estimating, work-order creation, real-time performance tracking, and workflow optimization tools.
- Digital inspections
- Its Digital Vehicle Experience supports digital vehicle inspections with photos, videos, and notes shared with customers.
- Parts management
- Parts inventory tools track parts status in real time, while the Native Parts Catalog provides fitment, pricing, and availability across vendors.
- Parts pricing
- The AI Parts Matrix optimizes parts pricing using sales data and desired profit margins.
- Communication
- The Digital Vehicle Experience includes live chat and text messaging to support customer communication and repair approvals.
- Integrations
- Shop-Ware says it integrates with parts providers including PartsTech, WORLDPAC, RepairLink, Nexpart, and MyPlaceforParts, and supports QuickBooks Online syncing.
- API
- The Pro plan lists API Connections among its included features.
- Security
- Shop-Ware's privacy policy says it uses commercially acceptable means to protect personal data but cannot guarantee absolute security.
- Payment security
- The privacy policy says Shop-Ware does not store or collect payment card details and that its payment processors adhere to PCI-DSS standards.
- Support and onboarding
- Shop-Ware says customers receive a dedicated Customer Success Specialist and that onboarding averages 30 days.
- Notable fees
- Data migration fees may apply, an Accounting Link integration fee applies, and transaction fees apply when using Shop-Ware Payments.
- Target customers
- Shop-Ware says it is built for independent auto repair shops, family-owned garages, and multi-shop organizations.
- Demo
- The pricing FAQ offers a free, personalized 15-minute demo; it does not state that a free trial is available.
- Free plan
- No
- Paid from
- 279 /mo
- Estimate approval
- Yes
- Parts inventory
- Yes
- Vehicle service history
- Yes
- Free plan
- No
- Paid from
- 279 /mo
- Work order management
- Yes
- Digital inspections
- Yes
- Estimate approvals
- Yes
- Parts inventory
- Yes
- Technician time tracking
- Yes
- Vehicle history
- Yes
- Free plan
- No
- Paid from
- 279 /mo
- Work-order management
- Yes
- Free plan
- No
- Paid from
- 279 /mo
- Work orders
- Yes
- Digital inspections
- Yes
- Parts inventory
- Yes
- Free plan
- No
- Paid from
- 279 /mo
- Parts inventory
- Yes
- Free plan
- No
- Paid from
- 279 /mo
- Parts inventory
- Yes
- Vehicle service history
- Yes
Questions
How much does Shop-Ware cost?
The CRM + Online Service Scheduler plan is $249 a month. Startup is $279 a month or $251/mo billed annually; Pro is $389 a month or $350/mo billed annually; Master is $499 a month or $449/mo billed annually; Ultimate+ is $999 a month or $899/mo billed annually.
Is there a free plan or trial?
No free plan or free trial is offered. Shop-Ware offers a free, personalized 15-minute demo.
Which platforms does Shop-Ware support?
Shop-Ware lists Android, iOS, web, and API. API Connections are included in the Pro plan.
What integrations are available?
Shop-Ware says it integrates with PartsTech, WORLDPAC, RepairLink, Nexpart, and MyPlaceforParts, and supports QuickBooks Online syncing.
What does the Startup plan include?
Startup includes unlimited users, AI Parts Matrix, DVX, Maintenance Builder, limited two-way texting, and Shop-Ware Payments. Transaction fees apply to Shop-Ware Payments.
What onboarding and support does Shop-Ware provide?
Customers receive a dedicated Customer Success Specialist, and onboarding averages 30 days.