Auto repair shop software · #28 of 33
CCC ONE Repair Workflow
cccis.com
What it is
CCC ONE Repair Workflow combines estimating with shop management for collision repair operations. Digital boards, schedules, checklists and reports show where vehicles sit in the process. Shops can build repair plans, sync documents and connect selected dealer, accounting, diagnostic and payment systems. Pricing is paid and available on request.
Who it suits. Collision repair shops managing vehicles through multiple production stages Shops already using CCC estimating tools Facilities needing mobile updates and connected business systems
Good to know
- Combines collision shop management with CCC estimating tools
- Tracks vehicles with boards, schedules, checklists and reports
- Repair plans cover teardown, body, mechanical and refinishing work
- Runs on Android, iOS, web and Windows
- Connects with listed dealer, accounting and diagnostic systems
Watch for
- Pricing is available only by contacting CCC
- No trial offer is stated
- Some consumer payment services come from third parties
- Trust portal categories currently show zero documents
CCC ONE Repair Workflow is aimed at collision operations that want production control tied directly to estimating. Its boards, repair plans and automatic document handling cover the daily movement of vehicles through a shop. Mobile access adds remote updates, while third-party business integrations and automatic document syncing can reduce re-keying. The buying decision is less clear on cost because CCC gives no public price or trial terms. Shops should request a quote and confirm which integrations and third-party services apply to their setup.
Your product? You can pay for an editorial review of CCC ONE Repair Workflow; CarCody's editors write the verdict · from $149/mo. How it works →
Its site
What it is
CCC ONE Repair Workflow is a shop-management system for collision repairers. It brings production control and estimating into the CCC ONE platform.
The service runs on Android, iOS, web and Windows. CCC also offers support for technical issues, billing, training and collision-repair product questions.
The working numbers
Digital production boards, schedules, checklists and reports let a shop follow each vehicle through repair stages. Managers can create plans for teardown, bodywork, mechanical work and refinishing, then assign those plans from a repair order or schedule.
The system can sync documents such as scan reports and parts invoices. CCC Mobile lets facility users update production phases and add photos or notes from supported Android and Apple mobile devices.
What it costs to run
Repair Workflow is a paid product, but CCC does not publish a dollar amount. The product page asks prospective customers to contact CCC for pricing information.
No trial offer is stated in the available product information.
How it compares
Its main distinction is the combination of CCC estimating and shop-management functions in one platform. Shops can also connect third-party business programs to CCC ONE to avoid entering the same data twice.
CCC lists connections for Tekion and CDK dealer systems, along with accounting links for BusinessWorks, MAS90/MAS200, Microsoft Dynamics GP and QuickBooks Online. Its wider provider ecosystem includes more than 200 providers.
Who it suits
This fits collision repair shops that need to coordinate production stages, repair plans and estimating in one workflow. It can also suit facilities that need remote updates, document handling or links to dealer and accounting systems.
Shops using connected diagnostic providers can attach scan reports and invoices to CCC ONE workfiles.
Trade-offs
Some consumer payment services come from third parties.
Electronic diagnostic invoices are sent only when the shop has Repair Workflow. CCC's trust portal lists SOC 2, CAIQ, SIG Lite and SIG Core categories but shows zero documents under each category.
Verdict
CCC ONE Repair Workflow is aimed at collision operations that want production control tied directly to estimating. Its boards, repair plans and automatic document handling cover the daily movement of vehicles through a shop. Mobile access adds remote updates, while third-party business integrations and automatic document syncing can reduce re-keying. The buying decision is less clear on cost because CCC gives no public price or trial terms. Shops should request a quote and confirm which integrations and third-party services apply to their setup.
Getting started
- Visit the CCC Repair Workflow page.
- Contact CCC to ask about pricing and access.
- Choose supported access through Android, iOS, web or Windows.
- Connect applicable diagnostics providers, dealer systems or accounting software.
- Use CCC Mobile on a supported Android or Apple device for remote workflow updates.
On record
- Purpose
- CCC Repair Workflow combines shop management tools with estimating to help collision repair shops manage production and shop performance.
- Workflow tracking
- Digital production boards, production schedules, checklists, and reports help shops track vehicles through repair stages.
- Efficiency
- The product helps identify bottlenecks, inefficiencies, and missed on-hand supply attribution to improve repair ROI and cycle time.
- Estimating integration
- Repair Workflow is embedded in CCC estimating tools, bringing shop management and estimating into one platform.
- Automatic documentation
- CCC says its shop management tools automatically sync key documents, including scan reports and parts invoices, to reduce data entry between systems.
- Repair plans
- Shops can create repair plans that reflect vehicle work such as teardown, bodywork, mechanical work, and refinishing, then assign and manage those plans from repair orders or the production schedule.
- Diagnostics integration
- When a shop connects to listed diagnostics providers, scan reports and invoices can be attached to CCC ONE workfiles; electronic invoices are sent only if the shop has Repair Workflow.
- Dealer system integrations
- CCC announced integrations with Tekion and CDK dealer management systems that synchronize repair order, vehicle, repair history, and accounting information.
- Accounting integrations
- CCC ONE documentation lists accounting connections for BusinessWorks, MAS90/MAS200, Microsoft Dynamics GP, and QuickBooks Online.
- Payments
- CCC ONE supports integrated consumer payment solutions, including Xplor Pay features such as text-to-pay, and business payments from participating payers; some consumer services are provided by third parties.
- Mobile access
- CCC Mobile lets repair facility users remotely manage repair processes on Android devices, iPhones, iPod Touch devices, and iPads, with features including updating production phases and adding photos and notes.
- Security and trust
- CCC's trust portal lists SOC 2, CAIQ, SIG Lite, and SIG Core categories, though it shows zero documents under each category.
- Support
- CCC offers technical support, billing help, training, and assistance from its support team, including product support for collision repairers.
- Pricing and trial
- The product page directs prospective customers to contact CCC and does not state a price or trial offer.
- Work order management
- Yes
Questions
What does CCC ONE Repair Workflow do?
It combines collision-shop management and estimating, with tools for production tracking, repair plans, documents and shop-performance reporting.
Which devices support Repair Workflow?
The product is offered on Android, iOS, web and Windows. CCC Mobile supports Android devices, iPhones, iPod Touch devices and iPads.
How much does CCC ONE Repair Workflow cost?
CCC lists the product as paid but gives no public amount. Prospective customers are asked to contact CCC for pricing.
Does CCC offer a free trial?
The product information does not state a trial offer.
Can it connect to dealer or accounting systems?
CCC lists integrations with Tekion and CDK dealer systems, plus accounting connections for BusinessWorks, MAS90/MAS200, Microsoft Dynamics GP and QuickBooks Online.
How are diagnostic documents handled?
Connected diagnostic providers can attach scan reports and invoices to CCC ONE workfiles. Electronic invoices are sent only when the shop has Repair Workflow.
What support does CCC provide?
CCC offers technical support, billing help, training and product assistance for collision repairers.