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What to do first
- Check for immediate danger. If there is fire, smoke, a serious injury, a medical crisis, a collision hazard, or another threat to life, call the local emergency number. Tell the dispatcher that you are in a driverless vehicle and give the vehicle’s location, direction of travel, and nearby landmarks.
- Stay inside and keep your seat belt fastened if the cabin is safe. A stopped car can still be exposed to moving traffic. Do not open a door into a live lane or step out simply because the vehicle has paused.
- Open the in-car Help function or the operator’s app. Report what you can observe: stopped in a lane, unable to proceed, unusually long pause, unexpected route, collision, smoke, blocked intersection, or another specific symptom. Include the exact location shown on the screen and any nearby cross street or landmark.
- Use only the pull-over or stop procedure documented for that vehicle. One service may provide a touchscreen request, another an app control or emergency button. A mechanical door release or other emergency method may end the trip in an unsafe place.
- Leave vehicle movement and recovery to the operator and trained responders. Do not touch the steering wheel, accelerator, brake pedal, gear selector, parking controls, or other driving equipment unless the vehicle’s current official rider guide explicitly instructs you to do so.
These steps apply to a passenger dealing with an automated ride. A person outside the vehicle should not approach it, stand in front of it, or attempt to push it into traffic. If the stopped vehicle creates an immediate danger, contact emergency services and keep yourself out of the roadway.
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When an unexpected stop is uncomfortable but not dangerous
A short pause at a junction or obstacle
Remain buckled and wait while watching for updates on the cabin screen or in the app. Automated vehicles may pause while they assess a crossing, roadwork, a blocked lane, or another uncertainty. If the pause becomes unusually long, use Help rather than repeatedly pressing controls or trying to open a door.
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The car is stopping in an inconvenient place
Use the operator’s pull-over request if one is provided. Describe whether the car is fully off the travel lane, partly blocking a lane, stopped on a shoulder, or stopped near an intersection. That distinction helps support staff decide whether to send roadside assistance or alert a response team.
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The route or driving behavior seems wrong
Do not attempt to “correct” the route by manipulating controls. Contact support and state what you see: repeated turns, a missed destination, circling, an unexpected detour, or failure to respond to a normal traffic signal. Keep the doors closed unless support or an urgent safety situation requires otherwise.
A non-life-threatening collision
Stay in the vehicle if it is safe, keep the belt fastened, and report the collision through Help. Give the operator the location and describe visible damage or injuries. Follow the vehicle’s instructions about documenting the incident and waiting for assistance. If anyone has a potentially serious injury, call emergency services instead of relying only on in-app support.
If the robotaxi is blocking traffic
There is no single passenger protocol for every operator or jurisdiction. The practical response is to report the blockage through the in-car support system or app, provide the precise location and direction of travel, and explain whether traffic, pedestrians, an ambulance, or a fire truck is being obstructed.
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If remaining inside is safe, stay seated and buckled while the operator works on the problem. Do not exit into moving traffic to direct vehicles, place warning devices, or inspect the car. If the cabin itself becomes dangerous, leave only when there is an urgent safety reason and a safe path away from traffic. Move to a protected location and tell emergency services where you went.
Vehicle disabling, movement, and recovery are responder tasks. The UK Department for Transport’s 31 March 2026 guidance for self-driving pilots in England, Scotland, and Wales says operators are expected to provide an emergency contact and are recommended to keep it available whenever vehicles operate or are parked in public, including when a vehicle causes or could cause a road blockage. It also recommends giving responders information needed to identify, disable, move, and recover the vehicle. That guidance is for first responders, not a passenger authorization to move the car.
How operator instructions differ
Use the procedure shown by the specific vehicle you are riding in. The following comparison summarizes official passenger guidance and keeps each instruction tied to its provider and vehicle.
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| Provider or vehicle | Cabin and app support | Pull-over or stop method | When to remain or exit | Emergency threshold |
|---|---|---|---|---|
| Waymo ride | Use the in-car screen or the app. Waymo says its support team will contact riders if the car cannot continue and may dispatch roadside assistance. | Follow directions from the vehicle and support team; do not improvise with driving controls. | Remain inside with the belt fastened after an unexpected stop. After a collision, remain inside unless there is an urgent need to exit. | Use emergency services for a life-threatening situation; support handles non-life-threatening interruptions. |
| Tesla Cybercab | Use the touchscreen, app, or the vehicle’s STOP button to request a pull-over. | The vehicle is designed to stop at the roadside when safe. A highway stop can take longer. The door lever’s mechanical release is reserved for imminent danger or failure to stop after a pull-over request. | Wait for a complete stop before exiting unless there is immediate, imminent danger. A mechanical release can end the ride and leave the vehicle stopped in-lane; at high speed it may initiate a pull-over rather than an immediate stop. | Tesla’s rider guide warns: “Do not use these methods to end a trip unless there is an immediate danger.” |
| Zoox ride | Use the in-app or touchscreen Help button, the Emergency Call Button, or Zoox’s published phone/text contact for non-life-threatening concerns. | Request assistance through those channels for an unexpected stop, unusually long pause, unusual behavior, or a non-life-threatening collision. | Remain in the cabin when it is safe; follow instructions from support about next steps. | Zoox directs riders to call 911 for a life-threatening emergency. Emergency numbers and procedures differ outside the United States. |
| Tesla Robotaxi service | Use the app or touchscreen. Service availability is limited to certain areas and operating hours vary by area; check current in-app information. | Request a pull-over or stop through the app or touchscreen. | Follow the current in-app and vehicle instructions for waiting or exiting. | Use emergency services for an immediate threat to life; use Tesla support for other interruptions. |
Buttons, phone numbers, service areas, and operating hours can change. Check the provider’s current rider guide and in-app contact details before and during a trip rather than relying on a remembered procedure from another vehicle.
Using an emergency stop or door release
An emergency control is not a general-purpose way to end an inconvenient ride. Tesla’s Cybercab instructions illustrate the risk: a mechanical door release can terminate the trip and cause the vehicle to stop in a travel lane, while a high-speed activation may first trigger a pull-over. The guide says to reserve the release for imminent danger or for a failure to stop after a pull-over request, and to wait for a complete stop before exiting unless danger is immediate.
Other robotaxis may use different hardware, labels, or logic. Do not transfer Cybercab instructions to a Waymo, Zoox, or another model. Read the on-screen directions for the vehicle you are in, and tell support exactly which control you used if the normal stop request does not work.
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Why you should not try to drive the vehicle yourself
The National Highway Traffic Safety Administration distinguishes driver-assistance systems, where a human driver remains responsible, from Level 4 high automation, where the system performs the driving within limited service areas and occupants are passengers. A robotaxi passenger therefore cannot assume that a steering wheel, brake pedal, emergency button, or manual release has the same purpose as it does in a conventional car.
NHTSA’s 8 July 2026 call to action reported multiple instances of driverless vehicles entering active emergency scenes, blocking ambulance or fire-truck paths, or failing to respond to flashing lights, flares, smoke, fire, or traffic cones. That announcement documents incidents; it is not a rate for all robotaxi trips. Its administrator, Jonathan Morrison, said: “An automated vehicle that cannot safely interact with first responders is a danger to the general public.” The statement is an agency announcement, not a technical standard that passengers can use to operate a vehicle.
A 2025 publication summarized by the U.S. Department of Justice COPS Office drew on a survey of 378 members of law-enforcement and first-responder agencies. Its focus was how responders identify automated vehicles, signal them to stop, and keep them stationary. It does not measure how often passengers experience blockages.
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If support does not answer
- Keep trying the in-car Help channel and the app if both are available; note the time of each attempt.
- Use the vehicle’s emergency call button only as its guide directs, and state whether the danger is life-threatening.
- If the car is obstructing emergency access or putting people in immediate danger, call local emergency services directly and give the exact location, lane position, vehicle description, and direction of travel.
- Do not leave a safe cabin merely because a support response is delayed. Exit only for an urgent safety reason and only when you can reach a protected area without entering moving traffic.
Before you book a robotaxi
Take a minute to identify the Help button on the cabin screen, confirm that the operator app is signed in, and review the provider’s current emergency instructions. Check the service area and operating hours shown in the app, particularly for Tesla Robotaxi service, because availability is limited by location and hours can vary. Keep your phone charged enough to contact support or emergency services, but do not treat a phone accessory or roadside tool as a substitute for the vehicle’s own procedure.
Rules for deployment also vary by jurisdiction. The UK guidance cited above concerns pilot operations without a safety driver under the Automated Vehicles Act 2024 framework, which is expected to come fully into force from late 2027. That timetable and guidance do not create a universal rule for robotaxis operating elsewhere.
Practical decision examples
The car pauses for several minutes at a blocked lane
Stay belted, open Help, report the location and blocked lane, and wait for instructions. Do not open the door or attempt to steer around the obstacle.
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The car stops partly in an intersection and traffic is approaching
Contact support immediately and describe the hazard. If a collision is imminent or emergency access is blocked, call local emergency services. Remain inside if the cabin is safer than the roadway.
You smell smoke or see flames
Treat this as an immediate danger: call emergency services, follow the vehicle’s evacuation instructions, and move away from traffic and smoke if you must exit. Tell responders that the vehicle is automated so they can coordinate with the operator.
The vehicle will not respond to a normal pull-over request
Use the provider’s documented emergency method only if its conditions are met. For a Cybercab, Tesla reserves the mechanical release for imminent danger or failure to stop after a pull-over request; another model may have different rules. Report the failure to support and emergency services when appropriate.
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