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Tesla Model Y Door Handles Under Federal Safety Scrutiny: What NHTSA Is Investigating

NHTSA’s preliminary evaluation concerns reports of inoperative exterior handles on certain U.S. 2021 Model Ys when low-voltage supply was insufficient. Here’s what the agency recorded and what remains unconfirmed.
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NHTSA opened a preliminary evaluation into reports that exterior electronic door handles on certain U.S. 2021 Tesla Model Y vehicles stopped working when low-voltage supply was insufficient. The opening record estimated 174,290 vehicles in the population and listed nine initial owner reports. An October 27, 2025 information request cited 16 reports, including four in which someone broke a window to regain access. These are investigation figures—not a final defect finding or a U.S. recall announcement.

What NHTSA’s PE25010 investigation covers

The National Highway Traffic Safety Administration opened Preliminary Evaluation PE25010 on September 15, 2025. Its scope is reports involving exterior entry on certain U.S. model year 2021 Model Ys when low-voltage supply was insufficient. It does not establish a problem affecting every Model Y, every Tesla door, or other model years. NHTSA’s opening resume estimated a population of 174,290 vehicles and listed nine initial owner reports. At that point, its table showed no crashes, fires, injury incidents, injuries, or fatalities; those opening figures are not a count of later reports. (NHTSA, September 15, 2025)

What owners reported—and what NHTSA said about the cause

In an October 27, 2025 information request to Tesla, NHTSA said it had received 16 reports, compared with nine at the evaluation’s opening. Some described parents who had left the vehicle after a drive or put a child in the back seat before starting a drive, then could not reopen a door. Four reports said a window was broken to regain entry. The 16-report figure is tied to that request date, not a current or final tally. (NHTSA, October 27, 2025)

NHTSA’s preliminary account said the condition appeared to occur when electronic locks received insufficient vehicle voltage. Repair invoices available to the agency described low-voltage battery replacement after incidents, but no complaint reported receiving a low-voltage battery warning before the exterior handles became inoperative. Those observations describe the reports reviewed at that stage; they do not prove a final cause or establish that a battery replacement resolves every incident. (NHTSA, October 27, 2025)

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Why the reports raise a safety concern

The issue under review is access from outside when the electronic locks do not operate—not a finding that an occupant cannot open a door from inside. NHTSA noted that an interior manual release may not be accessible to or operable by a child, leaving someone outside potentially unable to retrieve an occupant quickly. The agency said, “Entrapment in a vehicle is particularly concerning in emergency situations, such as when children are entrapped in a hot vehicle.” (NHTSA, October 27, 2025)

What Model Y owners can do

Know the manual release for your own vehicle

Tesla’s 2025-and-newer Model Y owner’s manual describes interior manual releases for use when the vehicle has no power. For the front door, the release is in front of the window switches. For a rear door, the manual directs the user to remove a cover at the bottom of the door pocket and pull the mechanical cable forward. Tesla warns that using a manual release may prevent the window from lowering automatically and may damage the window or trim. Procedures can vary by configuration and model year, so consult the owner’s manual for the specific vehicle rather than assuming these instructions apply to every Model Y. (Tesla Model Y Owner’s Manual)

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Understand the no-power procedure and its limits

Tesla’s manual also describes procedures using an external low-voltage power supply, including a portable jump starter as an example. It warns that incorrect connections can cause short circuits or damage. A jump starter is not a guaranteed fix for an inoperative exterior handle: follow the model-specific manual, and do not improvise connections. (Tesla Model Y Owner’s Manual)

Do not confuse PE25010 with other Tesla door actions

Other regulatory developments involve different vehicles, jurisdictions, door scenarios, and actions. They do not establish the outcome of the U.S. 2021 Model Y evaluation.

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Development Vehicle and scenario Jurisdiction and action
PE25010 Certain U.S. 2021 Model Ys; exterior entry reports associated with insufficient low voltage United States; NHTSA preliminary evaluation opened September 15, 2025. The official disposition is not established by the records cited here. NHTSA case records
Emergency-release petition decision 2022 Model 3; petition concerned accessibility of emergency mechanical door releases United States; in July 2026, NHTSA denied the defect petition. The Federal Register notice said the cited release-labeling and location concern was not addressed by FMVSS 206, which focuses on locks, latches, hinges, and related performance. Separately, NHTSA said it had granted a request to begin rulemaking on a robust and obvious door-egress system. Federal Register, July 2026
China door-handle recall About 2.98 million China-made and imported Tesla vehicles, including Model Y; reported door-handle safety risks China; a separate recall ordered by China’s regulator, reported by AP in August 2026. It is not a U.S. recall or a PE25010 disposition. Associated Press, August 2026
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What is known about PE25010’s current status

The official records cited here confirm the evaluation’s opening and NHTSA’s October 2025 information request, but do not establish a later disposition. They do not support calling PE25010 open, closed, or a recall. NHTSA says investigation records can include opening and closing resumes and public correspondence, so its case record is the place to check for a later official status.

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