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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsYes, Waymo offers wheelchair-accessible vehicle (WAV) rides for people with mobility-related disabilities who cannot ride in its fully autonomous cars. These WAVs are manually driven. In San Francisco and Los Angeles, enable the wheelchair-accessible option in the Waymo app before requesting a trip; Phoenix uses in-app Support, while Las Vegas and San Diego direct riders to listed local transportation providers.
Waymo drivers can help you enter or leave the vehicle and secure your wheelchair and person, but they cannot provide extended assistance after you are outside the car. Waymo also welcomes qualifying service animals without advance notice or paperwork. The guide below explains the city-by-city booking process, walking and pickup controls, driver assistance limits, service-animal rules, and what to do when a trip does not meet your needs.
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What Waymo’s accessibility service actually provides
Waymo’s regular ride service uses fully autonomous vehicles. Its wheelchair-accessible vehicle service is a separate option for riders with mobility-related disabilities who cannot safely ride in those standard vehicles. A WAV is manually driven, so requesting one changes both the vehicle and the way the trip is dispatched.
The WAV program is intended to address access to the vehicle itself: boarding, exiting, wheelchair securement, and transportation to the destination. It is not a personal-attendant service. If you need someone to accompany you into a building, complete a check-in, carry belongings beyond the vehicle, or provide care after drop-off, arrange that help separately.
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Availability is city-specific and can change. Check the Waymo app or confirm with Waymo Support immediately before a trip rather than assuming that a WAV channel listed for one city operates in another.
How to request a wheelchair-accessible Waymo
San Francisco and Los Angeles: request a WAV in the app
In both cities, set the accessibility preference before requesting the ride:
- Open the Waymo app and select Account.
- Open Accessibility.
- Turn on Wheelchair-accessible vehicle.
- Return to My trip and follow the request flow.
- Check that the requested vehicle type is the WAV option, then tap Request car.
Setting the preference first is important. Do not request a standard autonomous car and hope that a wheelchair-capable vehicle will be substituted at pickup. If the option does not appear, or the assigned vehicle is not the type you selected, use the app’s Support tools before boarding.
Phoenix: contact Support through the app
Phoenix uses a Support-assisted process rather than the same direct in-app WAV toggle described for San Francisco and Los Angeles:
- Open Account in the Waymo app.
- Select Accessibility.
- Use the phone icon to contact Waymo Support.
- Tell Support that you need a wheelchair-accessible vehicle and provide the trip details requested.
Because the booking channel is different, allow extra time for Support to arrange the ride. Confirm the pickup address and any walking limitation during that conversation.
Las Vegas: use a listed local provider
Waymo directs Las Vegas riders seeking this service to local taxi providers. Call the provider before the trip and explain that you need wheelchair-accessible transportation:
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- Nellis Cab: 702-248-1111
- Deluxe Cab: 702-568-7700
- Western Cab Company: 702-736-8000
These numbers are the channels Waymo lists for Las Vegas accessibility trips. Ask the provider to confirm vehicle availability, boarding assistance, and the pickup location when you book. Do not assume that an ordinary taxi dispatch will supply a WAV.
San Diego: contact one of the listed transportation organizations
Waymo lists two San Diego transportation contacts:
- Happy2Help Transportation: 619-885-3737
- Facilitating Access to Coordinated Transportation (FACT): 888-924-3228
Tell the dispatcher your mobility requirement, destination, and any need to minimize walking. Confirm the vehicle and assistance arrangements before ending the call.
City-by-city booking summary
| City | How to request accessible transportation | What to confirm |
|---|---|---|
| San Francisco | Waymo app: Account → Accessibility → Wheelchair-accessible vehicle; then My trip and Request car | That the assigned vehicle is the WAV option and that the pickup point is reachable |
| Los Angeles | Waymo app: Account → Accessibility → Wheelchair-accessible vehicle; then My trip and Request car | That the assigned vehicle is the WAV option and that the pickup point is reachable |
| Phoenix | Account → Accessibility, then contact Support with the phone icon | Booking confirmation, pickup-side limitations, and boarding assistance |
| Las Vegas | Call Nellis Cab (702-248-1111), Deluxe Cab (702-568-7700), or Western Cab Company (702-736-8000) | Which provider is dispatching, vehicle availability, and assistance details |
| San Diego | Call Happy2Help Transportation (619-885-3737) or FACT (888-924-3228) | Vehicle type, pickup instructions, and any walking limitation |
Waymo’s city channels can be updated. If the app or Support gives you different instructions, follow the current local direction and verify the vehicle before traveling to the pickup point.
How to reduce walking and find the vehicle
Waymo’s accessibility settings address more than wheelchair boarding. Set them before requesting a ride so the dispatch and pickup instructions reflect how you navigate.
| Setting or feature | What it does | What it cannot guarantee |
|---|---|---|
| Minimize walking time | Asks Waymo to pull up on the same side of the street when possible | A short walk may still be required because of traffic, curb access, road restrictions, or the exact pickup point |
| Find my car | Provides visual, audio, and haptic turn-by-turn directions to the vehicle | It does not remove the need to reach a safe, legal pickup location |
| Play melody | Makes the vehicle play a locating chime | The sound may be difficult to hear in heavy traffic or crowded areas |
| Honk the horn | Helps identify the vehicle at pickup | It is a locating aid, not a substitute for confirming the car and driver |
| In-car announcements | Lets you choose Descriptive (full narration), All (standard), or Reduced (minimal) detail | The setting does not change the vehicle’s physical accessibility |
To choose an announcement level, open Account → Accessibility and select the level that matches how much spoken information you want. The app supports mobile-device screen readers. In-car screens show text for spoken trip updates and display messages when Support needs to communicate with you.
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What a WAV driver can and cannot do
Assistance the driver can provide
Waymo says a WAV driver can assist with entering and exiting the vehicle, secure the rider’s wheelchair and person, and drive to the destination. After you request a WAV, tap Call driver and follow the guided prompts to describe the help you need at pickup. Giving the driver a clear description before boarding can prevent an unsafe maneuver at the curb.
Assistance outside the vehicle is not included
The driver cannot provide extended help after leaving the vehicle. For example, a driver cannot accompany you into a hospital, sign you in for an appointment, or remain with you while you navigate a building. If your trip requires that kind of support, arrange a companion, facility escort, or other assistance in advance and have that person meet you at the appropriate point.
Support is available through the app’s Help tab and through the in-car screen. Use those channels if the assigned vehicle cannot safely accommodate your need, if boarding assistance is not available as expected, or if you need to report a problem during the ride.
Can a service animal ride in Waymo?
Yes. Waymo states that service animals small enough to ride in its vehicles are always welcome with riders who have disabilities. You do not need to provide advance notice, paperwork, a special identification tag, a vest, or a harness.
Waymo defines a service animal as an animal trained to perform work or tasks for a person with a disability. Emotional-support animals and therapy animals are not included in this policy. If it is not obvious that an animal qualifies, Support may ask two questions: “Is your animal required because of a disability?” and “What work or task has your animal been trained to perform?” Answer those questions directly; the policy does not require you to produce certification documents.
Allow extra time at boarding to secure the animal before the vehicle moves. Keep the animal under control and plan how it will ride without blocking the driver’s controls or creating a hazard for you or another passenger. If you are unsure whether the animal can fit safely, contact Support before requesting the trip rather than waiting at the curb.
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Using accessibility controls for visual, hearing, cognitive, or navigation needs
Choose the amount of spoken information
The three announcement choices let you control how much trip information is spoken in the vehicle. Descriptive provides full narration, All uses the standard level, and Reduced minimizes spoken announcements. Select the level that avoids both information overload and missed instructions.
Combine audio, visual, and haptic directions
Find my car offers visual, audio, and haptic turn-by-turn directions. You can add Play melody or Honk the horn when you need help distinguishing your vehicle from others at a busy pickup. These features are especially useful when a rider cannot rely on one sense alone.
Use text and screen-reader support
The mobile app works with device screen readers. Once inside, the vehicle screen displays text versions of spoken trip updates and messages from Support. If you cannot hear an announcement or prefer written communication, watch the screen and use the app’s Help tools to request clarification.
A practical accessibility checklist for the whole trip
- Confirm the service area. Check that your origin and destination are in a city where Waymo or its listed local WAV channel operates.
- Identify the correct booking channel. Use the city instructions above; do not assume every city offers the same in-app control.
- Set preferences before requesting. Select the wheelchair option when applicable, choose an announcement level, and turn on Minimize walking time if crossing streets or long walks are a concern.
- Review the vehicle and pickup details. In an app-based request, verify that the vehicle type is the WAV option before tapping Request car. For phone bookings, repeat the vehicle and pickup requirements to the dispatcher.
- Build in boarding time. Allow time for the driver to position the vehicle, help you enter or exit, secure the chair and person, or give you time to secure a service animal.
- Use the locating tools. Follow Find my car directions and use Play melody or Honk the horn if the vehicle is difficult to identify.
- Call before attempting an unsafe approach. Use Call driver or Support if the pickup point is blocked, requires an unsafe street crossing, or is inaccessible to your mobility device.
- Plan the destination-side assistance. Arrange a companion or facility support for anything that must happen after you leave the vehicle, because the driver cannot escort you into a building or complete an appointment check-in.
Troubleshooting common problems
The wheelchair option is missing
First verify that the trip is in a supported city and that you are viewing the Accessibility section of the app. If the option is still unavailable, contact Support before requesting a standard ride. In Phoenix, use the phone icon in Account → Accessibility; in Las Vegas or San Diego, use the listed local provider channels.
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The vehicle arrives but the pickup is inaccessible
Do not roll into traffic, cross a dangerous roadway, or attempt a steep or blocked curb simply to reach the car. Tap Call driver, describe your exact location and the barrier, and ask whether the driver can reposition to a safer legal point. Support can also help through the Help tab or in-car screen.
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The driver cannot provide the assistance you expected
Clarify the boarding or securement help you need through the guided Call driver prompts. If the need involves leaving the vehicle, entering a building, carrying you, or handling an appointment, arrange a separate attendant because those tasks are outside the WAV driver’s role.
Support needs to communicate during the ride
Read the message on the in-car screen and use the available Support channel. The screen is designed to display text when Support needs to call or message a rider, so a spoken announcement is not the only way to receive an update.
How to compare Waymo with another accessible transportation option
The most useful comparison is not simply the vehicle’s name or whether the booking app looks familiar. Check the operational details that determine whether the trip will work for you:
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|---|---|
| Is a WAV available in this city and at the time I need? | A service may operate in one market but use a different channel, or have limited availability at a particular time. |
| Can I book in the app, or must I call a local provider? | Phone dispatch may require more lead time and a separate confirmation number or pickup procedure. |
| Who helps me board and secures the chair and person? | Confirm whether the driver performs those tasks and what assistance is excluded. |
| How much walking is expected, and can the vehicle reach my side of the street? | Same-side pickup and walking controls can matter as much as the vehicle itself. |
| What is the service-animal policy? | Check whether qualifying animals are accepted, what questions may be asked, and what control is expected. |
| Can I reach live Support if the pickup fails? | A reliable escalation path is essential when a curb, entrance, or vehicle does not match the plan. |
Ask these questions before the day of travel if the trip is time-sensitive, involves a medical appointment, or requires a companion at the destination.
Waymo’s accessibility partnerships
Waymo’s 2022 Accessibility Network announcement described collaboration with organizations including the National Federation of the Blind, Deaf Equality, United Cerebral Palsy, United Spinal Association, the Autism Society, and the Epilepsy Foundation. Those relationships indicate that Waymo has sought input from disability organizations while developing accessibility work.
The announcement does not establish a public affiliate, referral, or booking program through those organizations. For a ride, use the city-specific Waymo or transportation-provider channels above and confirm the current procedure with Support.
When a Waymo WAV is the right choice
A WAV is a reasonable option when you need wheelchair boarding and securement, can reach the designated pickup safely or obtain driver repositioning, and have separate help arranged for anything required after drop-off. The manually driven vehicle is specifically intended for riders who cannot use a fully autonomous car.
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If the service is not available in your city, the booking channel cannot confirm a suitable vehicle, or your trip requires an attendant beyond the vehicle, use the comparison questions above to evaluate another accessible transportation option rather than requesting a standard autonomous ride and hoping it will meet a need it was not assigned to handle.
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