Do these 3 things before closing this tab:
1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsIf a robotaxi crash or ride creates immediate danger, call your local emergency number first. In the United States, the Waymo and Tesla instructions covered here direct people to call 911 when someone is injured or emergency help is needed. Once everyone is safe, report the event through the operator’s collision, in-ride support, or service-feedback channel. The correct route depends on the operator, whether there was a collision, whether you are still in the vehicle, and where the incident occurred.
This guide uses verified Waymo and Tesla Robotaxi procedures as examples. It is not a single complaint process for every autonomous-vehicle company. A rider, pedestrian, cyclist, witness, or other driver may have a different reporting option from the person who booked the trip, and a regulator’s authority depends on the jurisdiction.
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Start with safety, not the complaint form
Move yourself and other people away from traffic or other hazards when you can do so safely. Follow instructions from emergency dispatchers and local transportation or police authorities. Do not approach a vehicle, stand in a roadway, or delay medical care to take photographs or find a license plate.
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Waymo’s post-collision guidance states: “If anyone is injured, call 911 immediately.” Tesla’s Robotaxi support guidance likewise says: “If you or someone else involved in the collision requires emergency assistance, call 911.” Those statements are U.S.-specific; elsewhere, use the local emergency number.
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- Call emergency services for injuries, fire, a blocked or dangerous roadway, a threatening situation, or any condition requiring immediate assistance.
- Tell the dispatcher your location, the vehicle’s location, visible hazards, and whether anyone is hurt.
- Follow local Department of Transportation or police instructions after a crash, including moving to a safe place to exchange information when directed.
- Contact the robotaxi operator after urgent needs are handled, unless emergency personnel take over the reporting process.
Do not wait to identify the operator before calling for help. If you do not know whether the vehicle is a Waymo, Tesla, or another service, describe the vehicle and location to the dispatcher. A routine support line is not a substitute for emergency response, medical care, or instructions from officers at the scene.
Pick the channel that matches the problem
A collision report is different from a complaint about driving behavior, routing, pickup, a stopped vehicle, or an app problem. In-ride support is intended for an active trip; a web form or feedback workflow creates a more complete record for a non-urgent issue. Choosing the right path helps the operator send a report to the appropriate support, risk, insurance, or service team.
| Situation | First channel | Who can use it | Important details |
|---|---|---|---|
| Injury or immediate danger | Local emergency number | Anyone at the scene | Use operator support after emergency assistance is arranged. |
| Waymo collision | Collision line, online collision form, front-door QR code, or email | Rider, witness, or another involved party | Call 1-844-263-9885 or email [email protected]. |
| Waymo driving or service concern without a collision | Waymo app: Help → Leave feedback; web contact form for support | Rider or user with a service concern | Feedback can include an automatically attached timestamp and screenshot. |
| Tesla Robotaxi help during a ride | Support on the in-car touchscreen or in the Robotaxi app | Rider | The support page lists (877) 798-3752; option 7 provides additional support during a ride. |
| Tesla Robotaxi collision without emergency assistance | Tesla’s incident claim form | Passenger or another person involved in the crash | The form accepts incident details and optional evidence uploads. |
If you are unsure which category applies, treat a possible injury or immediate hazard as an emergency. For a non-injury contact or near miss, use the operator’s service or feedback route and explain why you believe it presented a safety concern. A near miss is still worth describing accurately, but do not label it a collision unless contact or damage occurred.
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If a Waymo vehicle is involved in a collision
1. Handle injuries and scene safety
Call 911 immediately for an injury or other emergency. Follow local crash instructions and get to a safe location before trying to collect evidence. Do not delay an ambulance or remain in a dangerous lane because you are waiting for the operator.
2. Notify Waymo through one of its collision channels
Waymo lists four ways to report a collision:
- Call 1-844-263-9885.
- Complete Waymo’s online collision form.
- Scan the QR code on either front door of the vehicle.
- Email [email protected].
These instructions apply to riders, witnesses, and other parties involved in the crash, not only the person who booked the trip. If you are a witness, describe what you personally saw and identify yourself as a witness rather than guessing about another person’s actions. If you are another driver, pedestrian, or cyclist, state that relationship clearly so the collision team understands how to contact you.
3. Give the facts the collision team requests
Prepare the date and approximate time, street or intersection, the Waymo vehicle’s plate if visible, and a plain description of what happened before, during, and after impact. State whether anyone was injured and provide contact information so the operator can follow up. Take scene photographs only after you are safe and only where doing so is lawful.
Describe the sequence in order: where the vehicle was, what it did, what you or another road user did, where contact or damage occurred, and what happened immediately afterward. Distinguish what you observed from what someone else told you. If the exact time or plate is uncertain, say that it is approximate rather than filling in a guess.
Waymo says its risk and insurance team reviews every collision. Keep any report number, email confirmation, photographs, medical records, or police information with your own claim documents. Submitting a report does not mean you should discard records or stop following instructions from police, medical providers, or your insurer.
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Report a Waymo driving or service problem when there was no crash
Use the app feedback workflow
- Open the Waymo app and tap Help.
- Choose Leave feedback.
- Describe what was good or bad and select a relevant tag when one is offered.
- Add pictures if they help explain the issue.
- Submit the feedback.
The feedback flow can cover driving behavior, routing, pickup and drop-off, interactions with pedestrians or cyclists, and app or in-car bugs. A problem does not need to involve a crash to be reported. For example, you can describe an unexpected route, a concerning maneuver, a pickup that did not work as expected, an interaction with a pedestrian or cyclist, or a malfunction in the app or vehicle interface.
Waymo says the report automatically attaches a timestamp and screenshot, which can preserve context you might otherwise forget. Check the attached information before submitting if the app presents it, and add a clear explanation of what the screenshot does or does not show. Report separate issues separately so each event has its own description and time. A pickup delay and a driving concern on the same trip may be easier to investigate as two reports than as one long, mixed narrative.
Use support when you need a response
For a service complaint or help that the feedback form does not resolve, Waymo directs users to its web contact form. Its contact-support guidance also describes in-car, app, phone, chat, and email options. The same guidance says email support should respond within 24 hours, while chat or phone support is available for support needs. For immediate assistance during a trip, Waymo’s instruction is: “For immediate assistance, tap the Help tab in the Waymo app.”
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Report a Tesla Robotaxi problem or collision
Get help while the ride is active
Tap Support on the vehicle touchscreen or in the Robotaxi app. Tesla’s support page lists (877) 798-3752; follow option 7 for additional support during a ride. If the issue is an emergency other than a collision, call 911.
If the vehicle stops unexpectedly, Tesla’s guidance tells the rider to tap Support and stay inside unless instructed otherwise. If you need to end the ride early, use the vehicle’s Pull Over control. Keep this instruction specific to Tesla Robotaxi vehicles; another operator may provide different directions. Do not open a door into traffic or leave the vehicle merely to obtain a photograph. Follow the instructions given by Tesla support or emergency personnel.
File a non-emergency collision claim
When no emergency assistance is required, submit Tesla’s Robotaxi incident claim form. A person who was not a passenger can use the form if they were involved in a collision with a Tesla Robotaxi. This makes the form relevant to another driver, pedestrian, cyclist, or other involved person, not only the rider who was inside the vehicle.
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The form asks for:
- Date and time of the incident.
- Location.
- Vehicle plate.
- Incident category.
- Whether anyone was injured.
- A description of what happened.
- Your contact information.
- Optional uploaded evidence.
Answer each field from your own knowledge. If a detail is uncertain, identify it as approximate rather than presenting a guess as fact. Upload only evidence you already have or can obtain safely, and preserve the confirmation or copy of the submission for your records. If the incident later becomes an emergency, stop working on the form and call the local emergency number.
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What to include in any robotaxi report
A useful report lets the operator identify the trip, vehicle, location, and risk without making the reviewer reconstruct the event from vague impressions. Include:
- When: date and approximate time, including the time zone if the event is being reported later.
- Where: street, intersection, pickup point, destination area, or the vehicle’s location when the problem occurred.
- Which vehicle: operator and plate number if it was visible; do not put yourself in danger to obtain it.
- What happened: a chronological account of the vehicle’s action, your action, and what happened next.
- People affected: injuries, near misses, passengers, pedestrians, cyclists, or other drivers involved.
- Evidence: photographs, screenshots, dash-camera footage, trip details, or other records you already have or can obtain safely.
- How to reach you: the contact details requested by the operator’s form.
For a collision, include the point of impact or apparent damage if you can observe it safely. For a service problem, identify the specific feature involved: driving behavior, routing, pickup or drop-off, pedestrian or cyclist interaction, app function, or in-car system. For an unexpected stop, say whether the vehicle remained stopped, whether support was contacted, and whether you were instructed to stay inside. These distinctions keep a service report focused without turning it into speculation about the vehicle’s software.
Separate observable facts from conclusions. “The vehicle stopped in the travel lane for approximately two minutes” is more useful than simply writing “the car was dangerous.” Explain the consequence, such as a blocked lane, missed pickup, abrupt braking, or inability to exit. If you are reporting on behalf of someone else, identify what you personally observed and what came from that person.
When and how to escalate beyond the operator
An operator report and a regulator complaint serve different purposes. Use operator channels for immediate assistance, collision handling, trip records, and service resolution. A transportation regulator may have authority over licensing or local service rules, but the correct agency depends on the city, state, and service.
Waymo’s feedback guidance specifically tells Nevada riders that they may contact the Nevada Transportation Authority at (702) 486-3303 or nta.nv.gov. That is a Nevada route, not a national robotaxi complaint line. If the ride occurred elsewhere, identify the transportation regulator for that jurisdiction before filing. Do not assume that a regulator listed for one operator or state accepts complaints about every autonomous service.
Include the operator report date or confirmation when you contact a regulator, along with the incident facts and any police or medical reference numbers. Do not assume that contacting a regulator replaces an emergency call, an insurance notice, or a legally required crash report. Keep copies of both submissions and note when each was sent.
Common reporting mistakes and safer alternatives
Waiting to report an urgent hazard
Do not begin with an app form when someone is injured or the scene is dangerous. Emergency services come first; the operator can be notified afterward.
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A collision needs the operator’s collision or incident-claim route because those forms request parties, injuries, vehicle information, and evidence. A general comment may not create the right insurance record.
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Taking risks for evidence
Do not walk into traffic, approach a stopped vehicle, or remain in an unsafe place to photograph a plate or damage. Use information already visible from a safe position and follow instructions from police or emergency personnel.
Guessing details
An incorrect plate, exact time, or explanation can make a report less reliable. Mark details as approximate, state when you did not see something directly, and describe only what you know. Both Waymo and Tesla request basic identifying facts, but neither requires you to invent a detail you cannot safely or accurately obtain.
Combining several unrelated complaints
For Waymo feedback, submit separate issues separately. Distinct reports with their own times and locations are easier to investigate than one narrative that mixes a pickup delay, a routing error, and a driving concern.
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Waymo and Tesla publish different channels and in-ride instructions. Other robotaxi services may use different apps, phone numbers, forms, or regulators. Check the operator’s current help page for the vehicle and city involved.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.A practical report checklist
Before submitting a non-emergency report, confirm that you have:
- Chosen emergency services, collision reporting, in-ride support, or routine feedback according to the event.
- Recorded the approximate time and exact location you can provide.
- Identified the operator and vehicle plate if safely available.
- Written a short chronological description.
- Noted injuries or people at risk.
- Attached only safe-to-obtain photographs, screenshots, or other records.
- Saved the confirmation, reference number, or sent message.
Channels, phone numbers, service availability, and local complaint routes can change. The Waymo and Tesla instructions summarized here were reviewed on October 13, 2026, so verify the operator’s current support page when you report an incident.
Frequently Asked Questions
How do I report an immediate robotaxi safety problem?
Call the local emergency number first if anyone is injured or there is immediate danger. In the United States, the Waymo and Tesla instructions covered here direct people to call 911. Once emergency help is arranged and you are safe, contact the operator through its in-ride, collision, or support channel.
What should I do if a Waymo robotaxi hits my car?
Handle injuries and scene safety first, then report the collision to Waymo by calling 1-844-263-9885, using the online collision form, scanning the QR code on either front door, or emailing [email protected]. Waymo says riders, witnesses, and other involved parties may use these channels.
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How do I complain about Waymo driving or service without a crash?
In the Waymo app, open Help, choose Leave feedback, describe what happened, select a relevant tag if offered, add useful pictures, and submit. The flow can cover driving behavior, routing, pickup and drop-off, pedestrian or cyclist interactions, and app or in-car bugs. Waymo says it attaches a timestamp and screenshot automatically.
How do I contact Tesla Robotaxi support during a ride?
Tap Support on the vehicle touchscreen or in the Robotaxi app. Tesla’s support page lists (877) 798-3752; option 7 provides additional support during a ride. For an emergency requiring assistance, call 911.
What if a Tesla Robotaxi stops unexpectedly?
Tesla’s guidance says to tap Support and stay inside unless instructed otherwise. If you need to end the trip early, use the vehicle’s Pull Over control. These directions are specific to Tesla Robotaxi and should not be assumed to apply to another operator.
Can someone who was not a robotaxi passenger file a collision report?
Yes. Waymo’s collision instructions cover witnesses and other involved parties, and Tesla’s incident claim form can be used by someone who was not a passenger but was involved in a collision with a Tesla Robotaxi.
What information should I include in a robotaxi report?
Provide the date and approximate time, street or intersection or other location, operator and vehicle plate if safely visible, a chronological description, injury information, your relationship to the event, contact details, and safe-to-obtain photographs, screenshots, or other records.
Can I report a robotaxi to a regulator?
A regulator route may exist in addition to operator support, but it depends on the jurisdiction. Waymo specifically identifies the Nevada Transportation Authority for Nevada riders at (702) 486-3303 and nta.nv.gov. Do not treat that as a national complaint line; identify the correct agency for another city or service.
The Bottom Line
Call emergency services first for injuries or immediate danger. Then match the report to the event: use Waymo’s collision channels for a crash, Waymo Help → Leave feedback for a non-collision concern, Tesla Support for help during a ride, and Tesla’s incident form for a non-emergency collision. Record the time, location, operator, plate if safely available, people affected, chronology, and safe evidence, and keep your confirmation. Operator channels and local rules can change, so verify the current help page for the vehicle and city involved.
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