Report the concern first to the robotaxi operator through its in-app support or privacy channel, identifying the ride and the information involved. If you suspect a California Consumer Privacy Act (CCPA) violation, file a complaint with the California Privacy Protection Agency (CalPrivacy). If the event also involved dangerous vehicle operation, make a separate report to the California DMV or NHTSA; a safety form is not a substitute for a privacy complaint.
Choose the channel that matches the problem
A self-driving taxi can raise two different kinds of complaints. A privacy complaint concerns information about you—such as location, recordings, account details or biometric information—being collected, used, retained, disclosed or shared in a way you question. A safety complaint concerns how the autonomous vehicle operated, such as a crash, near miss or dangerous maneuver. The same event can justify both reports, but each authority has a different remit.
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| Concern | First route | What the route is for |
|---|---|---|
| Operator’s collection, use, retention or disclosure of your information | Operator in-app support or privacy contact in its current privacy notice | Identify the ride, ask what data was involved and submit a rights request or remedy request. |
| Suspected CCPA violation in California | CalPrivacy complaint form (online or paper) | Public oversight of suspected violations by a business, service provider, third party or contractor. |
| Autonomous-vehicle incident or safety concern on California public roads | California DMV AV incident form | Vehicle-safety and autonomous-vehicle incident reporting. |
| Autonomous-vehicle safety concern in the United States | NHTSA Automated Vehicle Complaint Form or 1-888-327-4236 | Federal vehicle-safety complaints; phone hours listed are Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. |
| Privacy issue outside California | Privacy regulator for the state or country where the conduct occurred | Use the authority with jurisdiction. California’s FAQ gives a state Attorney General and the Federal Trade Commission as examples for appropriate matters. |
The operator is not identified in this guide, so use the current privacy notice for the service you rode. Contacting the operator is sensible preparation and may resolve a question, but the California guidance cited here does not make that contact a prerequisite to filing with CalPrivacy.
1. Preserve a factual record before reporting
Write the account while the details are fresh. A regulator or operator can assess a precise timeline more easily than a general statement that “the car was watching me.” Separate what you directly saw or received from what you infer.
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Record the ride and vehicle
- Ride date and approximate start and end time.
- Pickup and drop-off areas, without publishing another passenger’s address.
- The operator and, if shown in the app or on the vehicle, its vehicle identifier.
- Your account or trip reference as displayed on the receipt.
- A short timeline: what happened, when you noticed it and what you did next.
Describe the information concern precisely
State whether your concern involves collection, use, storage, disclosure or sharing. For example, you might have seen a camera or microphone indicator, received a message saying a recording was reviewed, noticed a location-based disclosure, or found your information in a communication you did not expect. Do not state that a recording or retention period is unlawful merely because it exists. Explain the observed fact and why it concerns you; the operator or regulator must apply the relevant law.
Keep original evidence
- Trip receipts, invoices and ride-history screens.
- In-app help conversations, emails, text messages and push notifications.
- Unedited screenshots showing dates, times, notices or settings.
- The operator’s privacy notice as it appeared when you rode, plus the current version if it has changed.
- Replies, case numbers and any remedy the operator offered.
Store originals privately and make a working copy with unnecessary personal details removed. Do not post another passenger’s face, name, phone number or location publicly.
2. Ask the operator a focused privacy question
Use the service’s in-app help or support route, or the privacy contact listed in its current privacy notice. A focused request creates a clear record and gives the operator a chance to identify the relevant system.
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- What information was collected during this ride, including location, account data and any interior or exterior audio or video?
- Why was each category collected, and how long is it retained?
- Was the information disclosed or shared with another company, contractor, service provider or public authority?
- Which privacy rights request is available for this information?
- What correction, deletion, access, restriction or other remedy are you requesting, and when will you receive a response?
Ask for the operator’s written answer and keep it with your ride record. If you are asking to exercise a legal right, label the request clearly rather than burying it in a general support message. The exact identity-verification steps and submission address depend on the operator’s notice; follow that notice instead of sending identity documents to an unverified address.
A concise request structure
- Identify the service, ride date, approximate time, route area and trip reference.
- Describe the fact you observed and distinguish it from your suspicion.
- Name the data category or practice at issue: for example, precise location, audio, video, biometric information or account communications.
- Ask the specific questions above and state the remedy or rights request you want considered.
- Request a case number and retain the complete response.
This approach avoids guessing about the vehicle’s technology while giving the operator enough information to locate the correct trip.
3. Know which California privacy rights may be relevant
California’s CCPA covers rights that can be relevant to a robotaxi trip. The California Privacy Protection Agency FAQ identifies precise location as sensitive personal information. It also identifies biometric information used to identify a consumer and certain account, health and communications information as sensitive. Depending on the facts and the business’s obligations, the CCPA includes rights to know, delete, limit certain uses of sensitive personal information, and opt out of sale or sharing.
Right to know
Ask what categories and specific pieces of personal information the business collected, the purposes for collection, and the categories of recipients. Phrase the request around the ride and the account involved. A regulator can decide whether the operator’s response meets the law; the existence of a camera, sensor or location log alone does not establish a violation.
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Right to delete
You may ask the business to delete covered information when the right applies. Identify the trip and the data you want deleted, and ask whether any legal or operational exception is being asserted. Do not promise that deletion will be granted: the applicable law and facts control.
Limit use of sensitive personal information
If your concern involves precise location, identifying biometrics or another category treated as sensitive, ask how the information is used and whether a CCPA limit request is available. Explain the purpose for which the information was collected and the use you want limited.
Opt out of sale or sharing
If you believe information was sold or shared for a covered purpose, ask for the operator’s opt-out mechanism and state that you want to exercise it. The operator’s notice should identify the available method and any verification steps.
These are rights descriptions, not a finding that a particular taxi operator violated the CCPA. Keep the request tied to evidence from your ride.
4. File a California complaint with CalPrivacy when the facts suggest a CCPA issue
Use the CalPrivacy CCPA complaint page when you suspect that a business, service provider, third party or contractor violated the CCPA. The agency provides an online complaint route and a paper form. Include a clear chronology and attach only material evidence.
Information to include
- Your contact information as requested by the form.
- The operator’s name and the ride details that identify the transaction.
- The information practice you question and the CCPA right or obligation you believe may be implicated.
- Copies of your operator request and response, if you contacted the operator.
- Relevant screenshots or notices, with unrelated personal information redacted.
Explain uncertainty honestly. “The app displayed a camera notice during my ride” is stronger than “the operator illegally recorded me” when you do not know what the camera captured or how the data was used.
What CalPrivacy can and cannot promise
CalPrivacy says complaints help it identify broader problems and may inform inquiries, sweeps or investigations. It does not represent individual consumers or act as their attorney, and filing does not promise deletion, compensation or an individual investigation. Keep your own records and pursue any separate legal or contractual options you wish to consider.
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5. Report vehicle safety through a separate channel
If the self-driving taxi operated unsafely, make a safety report in addition to any privacy report. California’s DMV describes its AV incident form as a route for an autonomous-vehicle incident or safety concern. It is not the dedicated consumer privacy complaint route.
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Use the DMV form for an autonomous-vehicle incident or safety concern on California public roads. Describe the maneuver, location, traffic conditions, injuries or property damage, and the vehicle or operator identifier if known. The DMV specifically warns submitters not to include Social Security numbers, driver’s-license numbers or financial-account numbers. Apply the same minimization principle to attachments: send what investigators need, not a full identity document or another passenger’s personal information.
NHTSA
NHTSA accepts autonomous-vehicle safety complaints through its Automated Vehicle Complaint Form and by phone at 1-888-327-4236. The listed phone hours are Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. Describe the safety event and vehicle, and keep privacy allegations in the operator or privacy-regulator filing so each agency receives the information relevant to its role.
When both reports are appropriate
A collision in which a camera captured your image, a dangerous stop accompanied by an unexpected disclosure, or another event can involve both safety and privacy. Submit separate, cross-referenced reports rather than assuming one agency will forward the other. State only the facts each form asks for and avoid duplicating sensitive identifiers.
6. If you are outside California
The California routes do not automatically govern a rider in another state or country. The CPPA FAQ directs people outside California to the privacy authority in their jurisdiction, giving a state Attorney General and the Federal Trade Commission as examples where appropriate. Check that authority’s current jurisdiction, complaint form and evidence rules.
Start with the operator’s privacy contact regardless of location. Then identify where you were when the ride and alleged processing occurred, where the operator is established, and which regulator handles consumer privacy there. If the conduct may involve deception or unfair consumer practices, the FTC may be an additional federal route; that does not turn a vehicle-safety complaint into a privacy case.
7. Protect sensitive information in every submission
A complaint can create another copy of the very data you are trying to control. Before uploading anything, ask whether the reviewer needs it to understand the issue.
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- Redact Social Security numbers, driver’s-license numbers, financial-account numbers and unrelated account details.
- Crop screenshots to the relevant notice, date, time and trip reference.
- Blur other passengers’ faces and remove their names, phone numbers and precise locations.
- Keep an unredacted original privately in case the agency later requests it through a secure process.
- Use the regulator’s official web address and do not email identity documents to an address copied from an unverified message.
The DMV’s explicit warning about Social Security, driver’s-license and financial-account numbers is a useful standard for all complaint channels, even when a privacy form does not repeat it.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.8. Use public operational data only for context
The California Public Utilities Commission publishes quarterly operational data reported by participating autonomous-vehicle passenger-service operators through its AV Program Quarterly Reporting materials. The materials describe anonymized or disaggregated operational reporting and allow confidentiality claims and public redactions.
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9. Put the CPPA statistics in perspective
CalPrivacy’s 2024 Annual Report reports that 48% of complaints involved collection, use, storing or sharing of personal information; 57% involved the right to delete; and 42% involved the right to opt out of sale or sharing. It reports that 84% of complaints came from Californians. Complaint categories can overlap, so the percentages do not add to 100%.
These figures describe all complaints in the report, not robotaxi-specific rates. They show the kinds of issues people raise with the agency, not the likelihood that a particular taxi operator violated the law or that an individual complaint will produce a particular remedy.
10. Understand the broader connected-vehicle context
In a July 31, 2023 connected-vehicle announcement, CalPrivacy Executive Director Ashkan Soltani said: “Modern vehicles are effectively connected computers on wheels. They’re able to collect a wealth of information via built-in apps, sensors, and cameras, which can monitor people both inside and near the vehicle.” The announcement discussed vehicles collecting locations, personal preferences and details of daily life and encouraged consumers to report potential CCPA violations.
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That statement is general connected-vehicle context, not a finding about any particular self-driving taxi. Use it to frame the questions you ask—what sensors or apps were involved, why data was collected and who received it—without assuming every recording or location log is unlawful.
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11. Common mistakes that weaken a complaint
Sending only a privacy complaint about an urgent safety event
If someone may be in immediate danger or a vehicle incident occurred, use the appropriate safety channel as well as any privacy route. A privacy regulator is not a replacement for an AV incident report.
Sending a safety form for a data-rights request
The DMV and NHTSA channels address vehicle safety. Use the operator’s privacy process and, where appropriate, CalPrivacy for access, deletion, sensitive-information limits or sale-and-sharing concerns.
Calling a suspicion a proven violation
Identify what you saw, heard or received, then explain the concern. A camera’s presence does not by itself establish unlawful recording, and a retained location entry does not by itself establish an unlawful disclosure.
Uploading excessive identifiers
Do not attach a complete license, financial statement or another passenger’s information when a cropped receipt or case number will identify the ride. Excess data increases privacy risk without necessarily improving the report.
Assuming a regulator will obtain a personal remedy
CalPrivacy’s stated role is public oversight. It does not represent the individual filer, so preserve your operator correspondence and do not treat a complaint number as a promise of deletion, payment or a personal investigation.
12. A ready-to-use reporting checklist
- Save the receipt, trip reference, notices, screenshots and operator messages.
- Write the date, approximate time, route area, operator and vehicle identifier.
- Describe the observed event and separate facts from suspicions.
- Identify the data category or practice: location, audio, video, biometric information, account data or disclosure.
- Send a focused request through the operator’s current support or privacy channel.
- Ask what was collected, why, how long it is retained, who received it and which rights request is available.
- For a suspected California CCPA issue, submit the online or paper CalPrivacy complaint.
- For an autonomous-vehicle safety incident, file with the California DMV or NHTSA as applicable.
- For conduct elsewhere, use the privacy regulator with jurisdiction; the CPPA FAQ cites a state Attorney General and the FTC as examples.
- Redact unnecessary sensitive identifiers and retain a private copy of everything submitted.
Bottom line
Start with a documented request to the taxi operator, then route the issue by subject and jurisdiction: CalPrivacy for a suspected California CCPA violation, the DMV or NHTSA for vehicle safety, and the appropriate local privacy regulator elsewhere. A careful timeline, limited evidence and a clear distinction between what you observed and what you suspect give every recipient the information needed to assess the problem without creating a new privacy risk.
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