If your electric vehicle runs out of charge, focus first on getting clear of traffic, then call roadside assistance and request recovery approved for your specific EV. Do not try to jump-start the high-voltage battery or assume a conventional tow is safe. The right place to wait and the right recovery method depend on your location and vehicle.
1. Get yourself out of immediate danger
If the car still moves, steer to the safest available place away from moving traffic and switch on the hazard lights. Follow the road’s signs and local rules. Advice differs by location: AAA’s US highway guidance says to pull safely onto the shoulder and stay in the car; The AA’s UK breakdown guidance advises getting well away from traffic and waiting behind a barrier when possible. Use the procedure that applies where you are, and follow emergency-service or roadside-dispatch instructions.
If there has been a crash, fire, smoke, an injury, or another immediate hazard, call emergency services. For a fire, NHTSA advises calling 911 and treating high-voltage components as energized. If the vehicle is damaged or has been in floodwater, do not treat it as an ordinary flat-battery breakdown; a damaged high-voltage system can present shock and fire risks.
2. Call for help and explain that it is an EV
Once you are safe, contact the vehicle manufacturer’s roadside service, your membership provider or insurer, or a local recovery service that handles EVs. Give your exact location, make and model, and say that the high-voltage traction battery is depleted. Mention any crash damage, smoke, flooding, or other hazard.
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Ask specifically for EV-capable recovery. Before dispatch, confirm where the vehicle will be taken, whether your cover has a towing-distance limit or extra charges, and whether the proposed recovery method is approved for your model. Coverage and destinations vary by provider and location.
What roadside assistance may offer
Do not count on an on-site charge: services vary, and some providers tow rather than charge. For example, AAA’s US guidance says it does not provide roadside EV charging, but can tow an EV to a charging station within the distance allowed by the member’s plan. It says towing distance varies by plan and that recovery may require a flatbed or specialized equipment. In the UK, The AA says its breakdown cover includes EVs and hybrids and offers towing to a charging point for a flat-battery EV; other recovery benefits depend on cover options and terms. Check current terms for your own provider.
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Mobile charging is available in some specialist programs, but it is not a dependable universal alternative to towing. In a 2023 evaluation, the American Automobile Association reported that a particular Blink Mobile Charging Unit Generation 2 produced an average displayed range increase of 5.7 miles after 15 minutes and 13.7 miles after 30 minutes. Those results describe that equipment and evaluation only, not what another vehicle or provider will deliver.
3. Make sure the tow is suitable for your EV
Tell the dispatcher your make and model and ask for the recovery method specified by the vehicle manufacturer. Do not assume a standard tow is safe. NHTSA warns that an EV or hybrid can be damaged if towed on its drive axle; the owner’s manual controls the towing instructions. NHTSA also provides manufacturer emergency response guides for responders, with model-specific handling information.
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If the destination is a public charging station, ask whether it can serve your vehicle and confirm that you have any required connector adapter. A Tesla Model 3 manual submitted to NHTSA specifically tells owners being towed to a non-Tesla charger to ensure they have the necessary adapter. That instruction is model-specific, so check the manual for your own car.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.4. Don’t try to jump-start the traction battery
An EV’s high-voltage traction battery and its 12-volt auxiliary battery are separate systems. NHTSA states that the high-voltage battery cannot be jump-started. The 12-volt battery may be jump-startable in most cases, but only follow the exact procedure in your vehicle’s manual. Some vehicle designs may also need low-voltage support before charging can start, so this is not a universal roadside fix.
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Do not attempt to charge, open, or repair high-voltage components yourself. NHTSA says high-voltage work should be handled by a qualified technician with EV-specific training. If a tow provider takes your vehicle to a charger, ask what the model requires and confirm that charging has started successfully before the provider leaves; a Tesla Model 3 manual describes this check for that vehicle, but other models may differ.
Quick Recap
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5. Prepare before your next drive
- Check your route and charging options before setting out, especially on a long trip.
- Keep your owner’s manual and roadside-assistance contact details accessible.
- Review your cover’s EV eligibility, included towing distance, permitted destination, extra-distance charges, number of calls, and whether it offers towing, mobile charging, or both.
- Consider keeping a reflective vest in the car. The AA includes wearing a reflective jacket, if available, among its breakdown safety steps.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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