Save the original recording as soon as you can, then ask your local police force and insurer how each wants to receive it. In the UK, police submission routes vary by force, and there is no established standard upload process for insurers. Keep the full, unedited file and follow each recipient’s instructions for the channel, format and amount of footage.
1. Preserve the recording before it is overwritten
Dashcams may overwrite older files, so download the incident footage promptly. Police.uk advises: “If possible, download footage to include five minutes before and after the incident and keep it safe.” That is advice to retain surrounding context where possible, not a universal requirement for every submission. Police.uk’s forensic evidence guidance also says not to delete the recording from the original device because it may still be evidence.
- Keep the original recording on the camera or memory card, and avoid changing or deleting it.
- Make a separate working copy to send, if practical. Keep the full original clip even if a recipient later asks for a shorter excerpt.
- If the camera uses a removable SD or microSD card and direct transfer is not available, a compatible card reader may help copy the file. Check the card format and your computer’s connection first; not every dashcam uses removable media.
UK police video-acquisition guidance discusses maintaining evidential integrity and using master and working copies. It is police-facing procedure, not a consumer legal requirement to follow a forensic workflow. The College of Policing’s Digital Imaging and Multimedia Procedure sets out the relevant professional handling context.
2. Send footage to the police through the right route
Contact the force responsible for the area where the incident happened and use its published submission route. If the force’s website does not make the route clear, contact it using its non-emergency channel and ask how it wants the recording. Some forces accept online submissions; others do not. Do not assume that a national portal, email address or particular upload method is accepted everywhere.
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Possible handover methods described in UK acquisition guidance include physical media, a digital link, email or electronic upload, but the receiving force decides which method it accepts. Check the force’s instructions before sending a file, particularly if it is large or in an unusual format. The College of Policing procedure covers police handling of digital images and multimedia.
3. Ask your insurer how it wants the file
Report the claim using your insurer’s normal claims process, tell it that dashcam footage is available, and ask for its preferred secure transfer method. Confirm whether it needs the full recording or a particular section, which file formats it accepts, and any size limit. Insurers do not have one established, universal dashcam upload process, so use the instructions for your own policy and claim. Aviva’s motor claims page is an example of a general claims route; it does not establish a standard dashcam-specific process for all insurers.
Rank #2
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4. Keep the context and avoid presenting an edit as the original
Keep the entire original recording, including the surrounding footage, even if you make a copy for transfer. Police.uk’s suggested five-minute buffer before and after an incident is a useful starting point where possible, not a guarantee that every recipient requires exactly that duration. Ask the police or insurer if it needs more footage or a particular segment.
Do not crop, add effects to, or otherwise alter the copy you describe as the original. If you provide an excerpt, identify it as an excerpt and retain the unedited source file. That helps preserve context and makes clear what the recipient is reviewing.
Rank #3
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5. Consider what else the recording shows
Dashcam footage may show your own driving as well as another road user’s actions. West Yorkshire Police warns that footage can be used in proceedings and that its evidential value depends on its quality and contents. Submit it through the channel requested by the police or insurer rather than casually posting an incident clip publicly while it is being assessed. West Yorkshire Police’s dashcam submission guidance explains its approach; other forces may have different routes and instructions.
Privacy rules depend on the circumstances and jurisdiction. The UK Information Commissioner’s Office says its video-surveillance guidance covers dashcams used by organisations, but does not apply to domestic surveillance by an individual in a purely personal or household context. That distinction does not answer every privacy or disclosure question, so it is not a blanket legal rule for every recording or use. Read the ICO’s guidance on video surveillance.
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Rank #4
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