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If a robotaxi is creating an immediate danger, call emergency services; do not approach, block, or try to move it. For a non-emergency report in California, use the state’s AV incident form and choose any additional route that fits the issue: NHTSA for a federal vehicle-safety complaint, or the CPUC for passenger-service and traffic-violation concerns. Outside California, check your state and local regulators; NHTSA is also a federal complaint option.
What to do first if a robotaxi is unsafe
For an active emergency, call emergency services
Call 911 if there is an immediate threat to life, an injury, fire, or an active emergency scene. Do not approach the vehicle, stand in its path, block it, or try to move it. A complaint form is for follow-up, not a real-time response. The California Public Utilities Commission (CPUC) directs people to 911 for emergencies.
For a non-emergency, record what happened and report it
If no immediate emergency is underway, make a factual report through the appropriate agency route. If you were a passenger, you can also contact the robotaxi operator through its trip-support channel for an account, trip, or passenger issue. Operator support and an agency complaint serve different purposes; use the operator’s verified support route for the service you rode.
Where to report a robotaxi in California
California divides autonomous-vehicle oversight between state agencies. The right route depends on whether the concern is about the vehicle’s safety or operation, passenger service, or a traffic violation.
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| Concern | Route | What it covers |
|---|---|---|
| Vehicle safety or operation on a California public road | California DMV Autonomous Vehicles Incident Reporting | The DMV invites reports of AV incidents and safety concerns on California public roads. It authorizes AV testing and deployment and describes its remit as vehicle safety and operational integrity. |
| Federal vehicle-safety concern | NHTSA Automated Vehicle Complaint Form or the Vehicle Safety Hotline at 1-888-327-4236 | A federal complaint route available alongside California’s channels. The California DMV lists English- and Spanish-speaking staff Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and TTY at 1-888-275-9171. |
| Passenger safety, passenger service, or a traffic violation | CPUC; follow the current instructions for the concern | The CPUC regulates AV passenger services and passenger safety. Sacramento’s city guide directs AV traffic-violation complaints to the CPUC. |
| Possible unauthorized AV operation in Sacramento | City of Sacramento Autonomous Vehicles guide and the DMV incident form | Sacramento directs reports of unauthorized operation to the DMV. The city says AV permits and regulation are controlled by the state. |
The NHTSA form and hotline are identified on the DMV’s incident-reporting page. The hotline number and hours above are those listed there; check the live page for current contact details.
Which route should you choose?
- Immediate danger: call emergency services rather than starting with a form.
- Vehicle operation or safety in California: file with the DMV. Consider NHTSA as a separate federal vehicle-safety complaint route.
- Passenger-service or passenger-safety concern in California: consider the CPUC; a passenger can also raise a trip-specific issue with the operator.
- Traffic violation in Sacramento: the city’s guide directs complaints to the CPUC. For suspected unauthorized operation there, it points to the DMV incident form.
- Outside California: check your state DMV or transportation regulator and any local public-utility or ride-service regulator that applies. The routes described here are not a nationwide directory, and California’s agency split should not be assumed elsewhere.
What details to include in a report
Give a chronological, factual account. Include details you personally observed, and label any interpretation as an inference rather than a fact.
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- Date and local time.
- Exact location or nearest intersection, plus the vehicle’s direction of travel.
- Operator or vehicle identifiers, if safely observable.
- What the vehicle did and what movement or access it blocked.
- How long the obstruction lasted, if known.
- Whether there was a near miss, injury, property damage, or delay to emergency response.
- Images or other evidence, only if captured safely and lawfully.
These are practical suggestions for making a report useful, not a universal agency checklist or a list of mandatory form fields. Do not include sensitive personal or financial identifiers: the California DMV specifically warns against submitting Social Security numbers, driver’s-license numbers, or financial-account numbers.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Why a stopped or blocking robotaxi may matter to regulators
Obstruction can be relevant even when there is no collision. In a November 7, 2024 announcement, the CPUC described new operator reporting for AVs that get stuck, calling these “stoppage events.” It also described enhanced trip-level reporting for collision and non-collision incidents. The CPUC said operators must file collision reports with both the CPUC and NHTSA within one day. Those are operator reporting duties; they do not file a complaint on your behalf or replace a public report.
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