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EV Charging Is Still a Pain Point for Drivers, Consumer Reports Finds

Consumer Reports found charging logistics remained the most common barrier Americans cite to EV adoption; a separate community reported problems in one in five public charging sessions.
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Charging remains the most common barrier Americans cite to adopting an electric vehicle, according to Consumer Reports’ surveys. But that broad concern is different from how often an individual charging session goes wrong: a separate, crowdsourced Consumer Reports community found that one in five public charging sessions reported by its participants encountered some sort of problem.

What Consumer Reports found about EV charging

Consumer Reports says its nationally representative survey of 8,027 Americans in 2022 found charging logistics to be the leading barrier to EV adoption. In an updated 2023 survey, charging remained the most common barrier, according to the organization’s March 28, 2025 summary.

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The same article reported an early finding from Consumer Reports’ EV Charging Community: one in five public charging sessions described by participating members encountered some sort of problem. Consumer Reports said the community had over 1,700 members at the time of publication. Neither figure should be read as a failure rate for all public charging sessions or a current count of community members: the session reports came from a participating community, not a representative sample of every driver or charging event.

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Why charger counts do not tell the whole story

A driver’s experience involves more than whether a charger appears on a map. As the Joint Office of Energy and Transportation’s public-charging webinar transcript describes, a driver must find a charger and then successfully access and use it. Problems can arise at several points:

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  • Finding a suitable charger: A station may not be where the driver needs it, or it may be difficult to locate.
  • Getting access: A charger can be occupied or otherwise inaccessible when the driver arrives.
  • Starting and paying: Apps, payment steps, or other activation friction can make a station harder to use.
  • Charging successfully: A session may be slower than expected or fail to complete.
  • Waiting at the site: Site amenities affect how manageable a wait is, especially when charging takes longer than planned.

These distinctions help explain why a region’s charger-to-car ratio alone cannot establish whether charging works well for a particular driver. Housing and parking, daily routines, charger locations, local supply, and the reliability of individual sites all affect practical access.

What drivers can do when public charging is part of the routine

Before relying on a charging option, consider whether it fits the places and times you actually need to charge, how easy it is to start and pay for a session, and how much time you may spend waiting. A station listing can help with discovery, but it does not by itself establish that a charger will be available or work when you arrive. The sources here do not verify current coverage or availability for any particular charging app or network.

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Home charging can reduce reliance on public stations for drivers who have suitable parking and permission and access to install charging equipment. Before buying a Level 2 home charging station, check the vehicle’s connector needs, the home’s electrical service, installation requirements, parking permissions, and applicable local codes. The cited sources do not test or recommend a particular charger model.

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Why the experience differs by location

Charging access depends on housing and routine as well as the number of public stations. In a 2024 report about Singapore, CNA described drivers who rely on shared or outside chargers because private home charging is unavailable. That is a geographically specific example, not evidence about US drivers or a current measure of Singapore’s infrastructure. The report also cautioned that charger-to-car ratios alone do not determine whether supply is adequate.

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One Singapore driver, transport economist and Singapore University of Social Sciences associate professor Walter Theseira, described the importance of charging without changing one’s routine: “The key thing here is that I don’t have to make a change to what I’m doing in order to charge the car. But when you do have to make a change, that’s when people actually tend to have a lot of issues with EV,” he said in CNA’s 2024 report. His account illustrates one person’s experience; it is not a survey finding.

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What better reliability information would show

Knowing that a session had a problem is a starting point, not a diagnosis. The Joint Office discussion points to the value of combining driver feedback with technical communications data. Driver reports describe what happened at the site; technical logs can help determine whether a problem clustered around a vehicle, a charger operator, an app, or the way those systems interacted. That distinction matters because the same frustrating outcome may have different causes and require different fixes.

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