Yes—but don’t assume it is safe to open the door. If a robotaxi stops unexpectedly, stay buckled, follow its prompts, and contact the operator through the in-car screen or app. Use the vehicle’s specific pull-over or emergency procedure; leave only when the immediate danger of staying inside outweighs the risk of exiting.
What to do first when a robotaxi stops
- Stay seated and buckled. A stop may be the vehicle’s deliberate safety response, not a signal that passengers should get out. Waymo says its system may stop when it judges that to be the safest action, then either resume or request assistance. Waymo’s unexpected-stop guidance advises riders to remain buckled and avoid touching vehicle controls.
- Follow the screen’s instructions and contact support. Use the in-car screen or the operator’s app. For a Waymo ride, Support can tell you whether the vehicle can continue and arrange roadside assistance if needed. Don’t try to drive or operate controls unless the operator specifically instructs you to.
- Request a safe pull-over if you need the ride to end. Use the controls provided for that particular vehicle. A pull-over request is not the same as immediate permission to open a door: the vehicle may need time and a safe place to stop.
- Call emergency services for immediate danger. A collision, a threat from another person, or a dangerous condition inside the vehicle calls for the relevant emergency procedure—not just routine customer support.
What kind of problem are you facing?
Traffic delay or cautious stop
Remain inside, buckled, and follow the vehicle’s prompts. A robotaxi may pause because its system considers stopping safer than continuing. Wait for it to resume or for support to advise you; don’t open a door into traffic.
Mechanical problem or interrupted ride
Contact the operator using the in-car screen or app and follow its instructions. Waymo says it may send roadside assistance if the vehicle cannot continue. Avoid leaving the car simply because it has stopped, unless remaining inside creates a more urgent danger.
Collision
Use the operator’s collision instructions. Waymo advises riders to stay buckled unless there is an urgent need to exit; it says Support will contact riders, and roadside assistance and emergency services will be dispatched as appropriate. Waymo’s rider interruption guidance and collision guidance cover those steps.
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Personal-security threat
If someone is threatening you, treat it as an emergency. Waymo tells riders to call 911 from their phone or app. Its passenger screen can request immediate help and lock the doors, and the vehicle may remain stationary until police arrive. See Waymo’s safety guidance.
Immediate physical danger inside the vehicle
Follow the emergency release procedure for the vehicle you are in, and leave only if doing so is safer than staying. An emergency release can produce a hazardous stop or expose you to traffic; the exact consequences vary by model.
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How the instructions differ by robotaxi
| Vehicle or operator | Requesting a pull-over or help | Emergency exit details |
|---|---|---|
| Waymo | For an unexpected stop, stay buckled and contact Support through the app or in-car screen. Support can advise whether the ride can continue and send roadside assistance if needed. Waymo rider guidance. | For a collision, stay buckled unless there is an urgent need to exit. For a personal-security threat, call 911; the passenger screen can request help and lock doors. Waymo safety guidance. |
| Tesla Cybercab | For a non-immediate-danger situation, the rider guide describes using Pull Over on the touchscreen, requesting a pull-over in the app, or pressing the STOP button between the dome lights. The vehicle is designed to stop at the roadside as soon as safely possible, which may take longer on a highway. Tesla Cybercab rider guide: stopping. | The guide describes a mechanical door release: pull the door lever firmly and completely upward if there is imminent danger or the vehicle does not stop after a pull-over request. Tesla warns this ends the trip and makes the vehicle stop in-lane as soon as safely possible. It says to wait for a complete stop unless danger is immediate and imminent. Tesla Cybercab rider guide: emergency door release. |
| Zoox | Zoox’s official community page says a passenger can initiate an emergency stop if they must exit, and that passengers cannot take over driving. Zoox community page. | The accessible page does not provide detailed button locations or door-release steps. Follow the directions shown in the specific Zoox vehicle or app; don’t infer controls from another robotaxi. |
Why a pull-over request is not always an immediate exit
The vehicle may need to choose a safe stopping place, and opening a door can put you in danger or create a hazard for others. Tesla’s Cybercab guidance makes this risk concrete: its emergency mechanical release can cause an in-lane stop. A California Public Utilities Commission filing records SFMTA’s concern that a passenger could be let out in an unsafe location, such as an active emergency scene or rail right-of-way. That filing is regulatory commentary, not a universal rule for robotaxis. California Public Utilities Commission filing.
Operator instructions are not interchangeable. Check the prompts and emergency directions for the exact vehicle you’re riding in; don’t assume that another company’s buttons, door release, or response will work the same way.
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What these instructions do—and don’t—establish
The operator materials described here explain what riders should do in particular interruption, security, or emergency situations. They do not establish how often robotaxi passengers exit during such events or show that exiting is safe in any specific location. Waymo reports that it has provided in-person training to more than 35,000 first responders at more than 150 agencies; that is a company-reported outreach figure, not a measure of passenger exits or a guarantee of safety in an individual incident. Waymo first-responder information.
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